Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
AdministrativeAssistant
Robert Sherwin

Robert Sherwin

Morrisville,NC

Summary

Analytical and customer-focused Technical Leader with demonstrated success troubleshooting and resolving a broad range of technical problems and delivering technical solutions that improve system security and increase speed, reliability, and functionality. Track record of delivering projects on or ahead of schedule to meet critical and evolving business needs.

Overview

21
21
years of professional experience

Work History

Technical Marketing Engineer, Technical Leader

Cisco
RTP, NC
02.2018 - Current
  • Leader for Cisco Secure Email products, Cisco XDR, collaborating and driving product development, engineering, and support
  • Focused on Partner, Re-seller, and Cisco- specific training, education, and knowledge
  • Develop and deliver content at key internal and external events to a global audience
  • Creating and publishing video presentations directly related to updated and new features
  • Distinguished Speaker (multiple times) at Cisco Live!
  • Admin and Author of docs.ces.cisco.com

Sr. Email Content Security Engineer

Cisco Systems, Cisco
RTP, NC
12.2011 - 02.2018
  • Cisco email security solutions, engineering, and support
  • Technical support for email security and content solutions - including network, software, and hardware level issues
  • Creating dynamic knowledge base and partner oriented materials and presentations, customer facing best practices, and day-to- day operational solutions
  • Business Unit and Engineering liaison, working with global engineers to help deliver services and software relating to Cisco's email security products
  • Cisco Email Security Appliance (ESA) Global Beta Lead for AsyncOS for ESA 9.0 through 11.1
  • Training and launch of Sofia, Bulgaria GDP Team for Cisco Email Security
  • Cisco Live! 2013, 2017 presenter for Content Security, World of Solutions clinic
  • Technical leader for collaboration, escalation engagements and documentation for Cisco Advanced Malware Protection (AMP) with ESA
  • Global moderator for Cisco Support Community, email security specific - managing both moderators and team community members across four locations
  • Key contributor and lead on externalization for knowledge base articles - working old published customer facing documentation and moving these through to an updated repository with-in Cisco's ability to publish externally
  • Key member of the content creation and migration team, working with global peers and to help grow, retain, and educate both internally at Cisco, and externally globally

Technical Support Engineer II

NetApp
RTP, NC
04.2010 - 11.2011
  • Technical support for diagnosing, reproducing, and fixing data storage software and hardware issues
  • Focusing on Data Protection (SnapMirror, SnapVault, OSSV, NDMP, MetroCluster, VTL)
  • Troubleshooting protocols running on NetApp hardware, assisting customers with problem isolation and resolution
  • Researching customer issues in a timely manner and direct follow-up with recommendations, best practices, and action plans

Systems Engineer

Time Warner Cable
Durham, NC
01.2003 - 12.2009
  • Performed system and network administration for a 250-server, 5,500 square foot data center supporting 1.4 million customers throughout the Carolinas
  • Delivered 24x7 support for mission-critical servers, software, and hardware, including server / application implementation, racking, networking, configuration, jumpstarting, and production deployment and post-production engineering, patching, updating, monitoring, replacement, and decommissioning
  • Managed daily trouble ticket resolution, DNS administration, IP space implementation, and weekly corporate-wide system administration conference calls and project deployment team calls
  • Increased system speed, reliability, and functionality by migrating DNS customer caching supporting 6 domains from division-separated clusters to a load-balanced solution hosted from a pool of 18 caching servers
  • Led hardware load balancing and configuration efforts supporting DNS round robin, VoIP-DNS- caching, internal billing system and monitoring tools (clusters of 20+ servers handing Apache,
  • Increased system performance and product stability by keeping the hardware cycle up-to-date through f5 installs, upgrades, and migrations from EOL 2400 LTMs to 3400 LTMs
  • Key member of team tasked with data center design, capacity planning, and migration and relocation from an 800 square foot server room to a growing 5,500+ square foot, raised floor data center
  • Participated in interview process for new hires, and played key role in training new employees
  • Volunteered and participated in field trials for new product deployments, which included documentation writing and validation, submitting bug fixes, and providing production readiness sign-off

Education

Certification - Technology Project Management

University of North Carolina At Chapel Hill
Chapel Hill, NC
08.2022

Skills

Technical documentation

Video authoring and publishing

Presentation (in-person and virtual) and conference planning, authoring, and delivery

System, hardware and software implementation, configuration

Technical training and support
Technical troubleshooting and root cause analysis
Trouble ticket escalation and resolution

Data center design, capacity planning and migration

System security
Hardware load balancing and configuration

Product launch and deployment

Software debugging and validation

Accomplishments

  • Cisco Certified Interviewer Award
  • Data Literacy @Cisco Green Belt - Cisco
  • Kepner Tregoe Analysis and Strategy
  • MVP Q3FY13 - Cisco Content Security - Cisco Content Security Management
  • MVP Q4FY14 - Cisco Content Security - Global Recognition
  • Distinguished Speaker Award - Cisco Live 2023, Las Vegas, overall speaker score 5.0 for "From Ship to Shore: Integrations, Collaboration, and (Securely) Taking Control Beyond the Cisco Secure Email Gateway" (BRKSEC-2288)
  • Distinguished Speaker Award - Cisco Live 2023, Amsterdam, overall speaker score 4.92 for "From Ship to Shore: Integrations, Collaboration, and (Securely) Taking Control Beyond the Cisco Secure Email Gateway" (BRKSEC-2288)
  • Distinguished Speaker Award - Cisco Live 2019, Barcelona, overall speaker score of 4.945 for "250 not OK: Going on the defensive with Cisco Email Security" (TECSEC-2345)
  • Distinguished Speaker Award - Cisco Live 2019 San Diego, overall speaker score of 5.0 for “250 not OK – Going on the Defensive with Cisco Email Security” (TECSEC-2345)

Timeline

Technical Marketing Engineer, Technical Leader

Cisco
02.2018 - Current

Sr. Email Content Security Engineer

Cisco Systems, Cisco
12.2011 - 02.2018

Technical Support Engineer II

NetApp
04.2010 - 11.2011

Systems Engineer

Time Warner Cable
01.2003 - 12.2009

Certification - Technology Project Management

University of North Carolina At Chapel Hill

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Robert Sherwin