Robert Silva de Sena
Los Angeles,CA
Summary
Accomplished sales associate with extensive experience in providing exceptional, thoughtful customer services in designer retail and natural food retail settings. Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
20
20
years of professional experience
Work History
Sales Associate
Bloomingdale's
Los Angeles, CA
06.2021 - Current
- Enhanced customer experience by offering exemplary assistance and personalized attention.
- Delivered precise details regarding merchandise, costs, and offerings.
- Efficiently handled transaction processing with the use of a POS system.
- Provided support to customers by helping them navigate through product options and suggesting suitable styles and sizes.
Sales Associate
Osklen Brazil
11.2009 - 03.2010
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
Sales Associate
Richards Brazil
07.2006 - 11.2009
- Generated sales for high-end clothing store by selling designer clothing to customers.
- Created a welcoming atmosphere for both clients and colleagues.
- Delivered outstanding customer service to enhance the overall customer experience.
- Assisted with customer needs by providing recommendations on product selection, sizing and styling.
- Delivered precise details on merchandise, costs, and offerings.
Sales Associate
Levis Strauss Brazil
04.2004 - 07.2006
- Consistently met customer needs in a high-energy retail environment.
- Assisted customers in selecting, sizing, and styling products.
- Demonstrated proficiency in offering accurate information regarding products, prices and services.
Education
Non-Degree Seeking Student in ESL -
Parkland College
Champaign, IL05.2012
Bachelor of Physical Education - Physical Education
Social College of Bahia
Brazil 07-2009
Skills
- Client Account Management
- Inventory Control
- Store Opening and Closing
- Reliable and punctual
- Client Service
- Merchandising knowledge
- Relationship Building
- Cash Handling
- Customer Service
- Product Promotions
- Multi-tasking strength
- Business Development
- Promotional support
- Sales Development
- Exceeds sales goals
- Pensive and professional
Accomplishments
- Blomingdale's President's Club Awards 2022 and 2023 sales over $ 750,000.
Languages
Portuguese
Native/ Bilingual
Spanish
Elementary
Timeline
Sales Associate
Bloomingdale's
06.2021 - Current
Sales Associate
Osklen Brazil
11.2009 - 03.2010
Sales Associate
Richards Brazil
07.2006 - 11.2009
Sales Associate
Levis Strauss Brazil
04.2004 - 07.2006
Non-Degree Seeking Student in ESL -
Parkland College
Bachelor of Physical Education - Physical Education
Social College of Bahia
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