Robert Stout

Proven Returns Coordinator and Produce Quality Manager with a track record of enhancing customer satisfaction and product quality at Bix Produce. Expert in shipping procedures and adept at fostering interdepartmental coordination. Achieved significant reductions in customer complaints through rigorous quality control measures. Skilled in computer literacy and customer RMA management, demonstrating both hard and soft skills essential for operational excellence.

Experienced with handling return operations and customer interactions. Utilizes organizational skills and attention to detail to manage complex return processes. Knowledge of logistics and customer service best practices.

Professional with focus on returns coordination and logistics. Expertise in managing return operations and improving process efficiency. Known for strong team collaboration and adaptability, along with proficiency in problem-solving and communication.

Achieved the position of Produce Quality Manager after starting out as a 2nd shift order selector a Bergin Fruit and Nut Company

Helped create the position of returns coordinator at Bix Produce Company using the experience from my time at Bergin Fruit and Nut Company where I handled returns as the Produce Quality Manager

• Collaborated with team of 4 in the development of SOP for the role of Returns Coordinator
• Lowered the number of product returns by implementing a system of verifying the info associated with the product being returned

• CPR/AED Certification
• ServSafe Food Handler's Certification
• Forklift Certification
• MN Driver's License