Returns Coordinator
DB Schenker
- Assisted in reducing company losses by accurately identifying fraudulent return attempts.
- Enhanced customer satisfaction by efficiently processing return requests and resolving issues quickly.
- Contributed to better decision-making on product quality improvements by analyzing trends in returned items data.
- Supported continuous improvement initiatives within the organization by identifying areas of inefficiency within the returns process and proposing solutions to address them.
- Conducted routine audits of return transactions to ensure compliance with company policies and procedures.
- Maintained accurate records of all returned items, ensuring proper inventory management and control.
- Increased efficiency in processing returns by implementing an organized system for tracking incoming packages.
- Managed high volumes of daily customer inquiries relating to returns via phone, email, or chat channels while maintaining professionalism at all times.
- Provided exceptional customer service by promptly addressing concerns and providing clear explanations regarding return policies.
- Handled complex cases that required problem-solving skills like facilitating the return of oversized or hazardous materials.
- Ensured timely refunds or exchanges for customers by closely monitoring the status of each return case from initiation through resolution.
- Collaborated with warehouse team to inspect returned items and determine resellability, minimizing waste and maximizing profits.
- Fostered positive relationships with vendors and suppliers through professional communication regarding damaged or defective products returned under warranty claims.
- Optimized workflow by creating standard operating procedures for the returns department, ensuring consistency across the team''s efforts.
- Unloaded, inspected, and stored damaged and returned products.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
- Documented returned product details in Software inventory tracking system.
- Operated electric pallet jack, forklift and manlift.
- Provided documentation and calculations to support inventory distribution decisions.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.