Robert Taylor
Delta,PA
Summary
Professional technician prepared for installation role with solid expertise in system installations, troubleshooting, and maintenance. Proven ability to collaborate within teams, adapt to evolving project needs, and deliver reliable results. Skilled in wiring, equipment setup, and customer support, with strong focus on efficiency and quality. Known for reliability, adaptability, and results-driven approach.
Experienced with installing and maintaining various systems and equipment. Utilizes thorough technical knowledge to ensure accurate and efficient installations. Track record of working well under pressure and meeting tight deadlines.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Field Service Manager
Vector Security
Lancaster, PA
08.2025 - Current
- Lead field service operations, ensuring timely and effective resolution of customer issues.
- Develope training programs for technicians to enhance service delivery and technical skills.
- Streamline work processes, improving efficiency in service call management and resource allocation.
- Collaborate with cross-functional teams to implement new technologies and improve service offerings.
- Monitor performance metrics, identifying areas for improvement in customer satisfaction and service quality.
- Manage a team of technicians, providing support and guidance for professional development.
MASTER SYSTEMS TECHNICIAN
Vector Security
Lancaster, PA
10.2018 - 08.2025
- Troubleshoot hardware and software issues, resolving problems quickly and efficiently.
- Programmed complex security system components including motion detectors, keypads, sirens.
- Provided training sessions to users on how to use their new or upgraded alarm system effectively.
- Established strong relationships with clients through excellent communication skills and professional attitude.
- Maintained accurate records of alarms, repairs, and maintenance activities.
- Installed and configured alarm systems in accordance with industry standards and customer requirements.
- Performed periodic inspections of existing alarm systems to check functionality.
INSTALLATION TECHNICIAN
Yarnell Security
Lancaster, PA
04.2012 - 09.2018
- Conducted preventive maintenance checks to ensure all system components were functioning properly.
- Identified defective parts or components within a system and replaced them as needed.
- Prepared, covered and cleaned workspaces prior to and after installations.
- Worked with customers to determine optimal systems and equipment to meet needs.
- Calibrated and tested equipment to locate circuit and component faults.
- Troubleshot complex mechanical problems and identified solutions to restore operations.
Education
High School Diploma -
Perry Hall Senior High
Perry Hall, MD06-1987
Skills
- Teamwork and collaboration
- Multitasking
- Understanding the task at hand
- Attention to detail
- Time management
- Problem-solving abilities
- Project management
Certification
NICET LEVEL IV FAS
OSHA 30
Timeline
Field Service Manager
Vector Security
08.2025 - Current
MASTER SYSTEMS TECHNICIAN
Vector Security
10.2018 - 08.2025
INSTALLATION TECHNICIAN
Yarnell Security
04.2012 - 09.2018
High School Diploma -
Perry Hall Senior High