Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Robert Tilley

Matthews,North Carolina

Summary

Accomplished Insurance Agent with over 20 years of experience, including a standout role at Allstate Insurance Co, where I was recognized as a 1995 National Champion. Expert in property and casualty insurance, I excel in customer engagement and relationship building, significantly enhancing client satisfaction and expanding market share through strategic negotiations and personalized service.

Overview

37
years of professional experience
1
Certification

Work History

Everize

Insurance Agent
07.2020 - Current

Job overview

  • Work at home insurance sales during Covid. Licensed sales of Medicare.
  • Everise has numerous companies that experience has been gained with (including Humana, Centene, United Health Care, State Farm and HR Block), during my time with Everise in "Work from Home employment".
  • I am currently NC licensed in LAH and Property and Casualty insurance. The various positions have strengthened skills in telephone negotiations and emphasize empathy and clear speaking with customers so they can better understand the situation and what their choices are.
  • Working with HR Block gave lots of experience in handling angry and irritated customers and taught the art of handling them in a calm manner to keep the conversation at a tolerable level.

Candyman Vending Company

Owner
05.2002 - Current

Job overview

  • Self-employed for over 20 years as owner of Candyman vending company .Currently leaving that industry to focus on insurance full time now.

Allstate Insurance Company

Agency Manage
07.1987 - 08.2000

Job overview

1995 National Champion

  • Enhanced client satisfaction rates through personalized consultations and tailored policy recommendations
  • Managed day-to-day operations including, claims submissions, new business and customer support.
  • Leveraged technology platforms for efficient management of client accounts, policy changes, claims processing, and billing inquiries.
  • Developed strong relationships with underwriters to negotiate better coverage options for clients.
  • Expanded market share with targeted marketing campaigns to attract prospective clients in niche industries.
  • Elevated customer service standards by implementing new policies that prioritize client needs and concerns.
  • Optimized policy renewal processes to ensure timely updates of coverage terms and maintain high retention rates among existing clients.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Maintained high standards of customer service by building relationships with clients.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Approached potential clients by using direct marketing mailings and phone contacts.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

University of NC At Chapel Hill
Chapel Hill, NC

Bachelor of Science from Business Administration
05.1981

University Overview

Skills

  • Customer Service
  • Licensed Insurance Agent
  • Professionalism and Ethics
  • Negotiation
  • Relationship Building
  • Customer Complaint Resolution
  • Customer Engagement
  • Critical Thinking
  • Property and Casualty Insurance
  • Available to begin working on short notification
  • Have lived and worked in the Charlotte, NC area most of the time and know the area well

Certification

  • Licensed in P and C
  • LAH

Timeline

Insurance Agent
Everize
07.2020 - Current
Owner
Candyman Vending Company
05.2002 - Current
Agency Manage
Allstate Insurance Company
07.1987 - 08.2000
University of NC At Chapel Hill
Bachelor of Science from Business Administration
Robert Tilley