ROBERT WADE III
BLACKSTONE,VIRGINIA
Summary
Highly-motivated individual with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Looking forward to new opportunities and becoming a valued member of your team.
Overview
18
18
years of professional experience
Work History
Store Manager
NTB-National Tire & Battery
Chesterfield, VA
11.2007 - Current
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Monitored employee performance and identified performance gaps for corrective action.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed daily banking activities such as deposits and withdrawals.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Established customer service standards and monitored staff compliance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Mitigated business risks by working closely with staff members and assessing performance.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Recruited, trained and supervised new employees.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Trained and mentored associates to teach daily tasks and procedures.
- Delegated work to staff, setting priorities and goals.
- Ensured compliance with safety regulations and company policies.
- Evaluated vehicle schematics to assess required parts and order accordingly.
- Kept work garage clean and organized to meet internal and regulatory expectations governing safety.
- Adjusted brakes and aligned wheels to meet manufacturers' standards.
- Maintained cleanliness of work areas at all times in order to promote a safe working environment.
- Repaired electrical systems such as ignition systems, lighting systems, alternators, starters, and batteries.
- Trained and guided employees on correct methods for performing different repairs and maintenance services.
- Adjusted and repaired systems to meet manufacturers' performance specifications.
- Installed new parts such as brakes, shock absorbers, exhausts, radiators, fuel pumps and other engine components.
- Diagnosed problems and determined the appropriate repair process for a variety of vehicles.
- Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems.
- Identified potential issues before they became major problems through periodic inspections of vehicles.
Master Auto Mechanic
Sheehy Ford
Chesterfield, VA
2002 - 2007
- Maintained certifications and completed training on systems and components.
- Maintained an organized workspace at all times while adhering to safety protocols.
- Replaced engine components including filters, belts, hoses and pumps.
- Diagnosed mechanical issues using specialized tools and equipment.
- Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems.
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
- Applied in-depth automotive repair knowledge to promote high-quality customer service.
- Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
- Repaired or replaced faulty electrical wiring systems in automobiles.
- Tested vehicle engines to identify malfunctions.
Firetruck Fabrication and Installation
Aerial Scope
Chesterfield, VA
1994 - 2002
- Interpreted blueprints to determine job requirements including dimensions and tolerances.
- Used hand tools to position, align and secure product components.
- Assessed work for errors or compliance issues and made corrections or modifications.
- Installed heat trace tape to tubing and controls and bent large tubing with power bender.
- Loaded, unloaded components onto, from pallets utilizing overhead crane system where applicable.
- Maintained a safe work environment by adhering to safety policies and procedures.
- Marked cutting lines and measurements on materials.
- Assembled complex components after careful review of project specifications and directions.
- Promoted worksite safety by explaining and enforcing OSHA requirements.
- Performed grinding operations using grinders or buffers to smooth surfaces after welding.
- Retrieved correct materials from product inventory to perform various fabrication duties.
- Cut materials such as steel plates, tubes, bars, angles, channels using hand tools and power saws.
- Completed preventative maintenance tasks for machinery and scheduled large-scale repairs.
- Read and interpreted schematics and drawings for accurate results.
- Performed tests on completed products to assess durability and functionality.
- Used oxy-acetylene torches to cut, bend or straighten metal objects as required.
- Interpreted product assembly instructions from blueprints and manuals.
- Assembled machinery from component parts, following prescribed instructions to support correct configurations.
- Installed fabricated items in accordance with drawings and specifications.
- Adhered to production schedules to meet company goals.
- Ensured proper maintenance was performed on all shop equipment used in order to maintain efficiency.
- Assembled components into subassemblies or complete units prior to installation.
- Fitted and aligned parts to fit properly on products.
- Disposed of faulty, broken and dirty products and reported losses to supervisors.
Education
High School Diploma -
New Kent High School
New Kent, VA06-1989
Skills
- Employee Training
- Supply Ordering
- Partnership Building
- Shift Scheduling
- Team Development
- Inventory Management
- Accurate Cash Handling
- Employee Scheduling
- Reliable
- Policies and Procedures
- Strategic Thinker
- Team Leadership
- Opening and Closing Procedures
- Customer Service
- Friendly and Positive
Timeline
Store Manager
NTB-National Tire & Battery
11.2007 - Current
Master Auto Mechanic
Sheehy Ford
2002 - 2007
Firetruck Fabrication and Installation
Aerial Scope
1994 - 2002
High School Diploma -
New Kent High School