ROBERT WEINGARTNER
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Encon industry
Wyandanch
02.2010 - 05.2025
- Managed customer complaints with empathy and professionalism, resulting in higher customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with inquiries and resolved issues efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Processed customer orders and maintained accurate records in the system.
- Utilized CRM software to track interactions and follow up on customer requests.
- Collaborated with team members to enhance service delivery and increase customer satisfaction.
- Trained new staff on company policies and customer service best practices.
- Developed strong customer relationships to encourage repeat business.
- Built strong relationships with customers through personalized assistance and support, fostering loyalty.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Clark High School
Westbury, NYSkills
- Customer support
- CRM software
- Order processing
- Record management
Affiliations
I have 13 grandchildren and lots of experience with children . In my spare time i like crossword puzzles , bird watching and gardening.
Timeline
Customer Service Representative
Encon industry
02.2010 - 05.2025
Clark High School