Robert Welch
Jersey City,NJ
Summary
Dedicated Manager of Pharmacy Operations enthusiastic about helping teams with a diverse skillset and offering experience with pharmacy management and third party reimbursement. Knowledgeable in Billing and Reimbursement and Specialty Pharmacy Operations. Bringing successful career history comprising more than seven years.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
OnPoint Pharmacy
04.2023 - Current
- Identified opportunities to establish new relationships with physicians' offices to provide medication therapy management (MTM) services for patients with chronic and complex health conditions
- Developed training modules and delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles.
- Approved purchases for orphan and high-cost drugs across 14 specialty pharmacies
- Supervised a team of Prior Authorization Specialists to ensure quick turn-around times for all specialty patients with established clinic-pharmacy relationships as well as non-specialty drugs
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
Specialty Pharmacy Liaison
Shields Health Solutions
07.2021 - 04.2023
- Assist in providing medication management services within a
specialized disease state (Infectious Disease/HIV) for approximately 400 patients - Oversee and coordinate routine insurance related issues within the
outpatient Infectious Disease clinic (i.e. prior authorizations,
benefits investigations, etc.) - Reduced overall prior authorization turnaround-time by 50%
- Maintain prompt communication between providers, patients, and
outpatient hospital pharmacy - Identify and onboard eligible patients to the specialty pharmacy
program
Senior Certified Pharmacy Technician
Walgreens
04.2018 - 03.2021
- Assist in managing a busy pharmacy with more than 1,000 daily prescriptions
- Train new pharmacy technicians for national board exams and
publish weekly schedules - Receive written prescription or refill requests and verify that
information is complete and accurate - Maintain proper storage and security conditions for drugs
- Prepare and process medical insurance claim forms and maintain an
accurate record of claims
Lead Strings Teacher
Vienna The Music School
08.2016 - 03.2021
- Develop and implement curriculum for the strings department
- Teach advanced level string players as well as chamber orchestra comprised of entire strings department
- Coordinate and prepare for annual recitals for string department.
Rx Inventory Specialist
CVS Pharmacy
04.2016 - 03.2018
- Determine proper storage methods, identification, and stock location based on turnover, environmental factors, and physical capabilities of facilities
- Order, label, and count stock of medications, chemicals, or supplies and enter inventory data into computer
- Receive and store incoming supplies, verify quantities against invoices, routinely check for expired medications in current inventory, and anticipate stock needs and shortages.
Program Coordinator (Intern)
Soliya, Inc.
07.2016 - 05.2017
- Monitor and review programming to ensure that schedules are met, guidelines are adhered to, and quality metrics are achieved
- Evaluate new and existing programming to assess suitability and the need for changes, using direct feedback
- Brief Senior Program Coordinators on market and clientele opportunities, working closely with Outreach
- Facilitate weekly cross-cultural dialogues and grade participant homework, taking into account 10+ time zones and language barriers.
Education
Master of Science - Health Administration
Fairleigh Dickinson University
Madison, NJ01.2024
Bachelor of Arts - Political Science & Public Health
Montclair State University
Montclair, NJ01.2019
Skills
- Time Management & Efficiency
- Communication Skills
- Project Management
- Critical Thinking & Problem Solving
- Inventory Management
- Pharmacy Micro-Merchant Systems
- Grant & Financial Coordination
- Data Analysis
Certification
- PTCB Pharmacy Technician
- PTCB Medication History
- PTCB Billing & Reimbursement
- PTCB Point of Care Testing
- HIPAA Certified
- UN Advanced Facilitation
Languages
English
Spanish
Arabic
Timeline
Pharmacy Operations Manager
OnPoint Pharmacy
04.2023 - Current
Specialty Pharmacy Liaison
Shields Health Solutions
07.2021 - 04.2023
Senior Certified Pharmacy Technician
Walgreens
04.2018 - 03.2021
Lead Strings Teacher
Vienna The Music School
08.2016 - 03.2021
Program Coordinator (Intern)
Soliya, Inc.
07.2016 - 05.2017
Rx Inventory Specialist
CVS Pharmacy
04.2016 - 03.2018
Master of Science - Health Administration
Fairleigh Dickinson University
Bachelor of Arts - Political Science & Public Health
Montclair State University
- PTCB Pharmacy Technician
- PTCB Medication History
- PTCB Billing & Reimbursement
- PTCB Point of Care Testing
- HIPAA Certified
- UN Advanced Facilitation
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