Robert West
Mesa,AZ
Summary
Seasoned Correctional officer with 5 years of experience in security and inmate management, actively seeking a Law enforcement role. Skilled in incident containment, team building, and maintaining safety protocols; adept at de-escalating situations and ensuring compliance. Demonstrates strong communication and cooperation abilities, with a commitment to upholding a safe, orderly environment. Certified in firearms, cpr and weapons training.
Overview
8
8
years of professional experience
Work History
Security Officer
Phoenix Suns
11.2023 - Current
- Reported suspicious activities and persons to law enforcement.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Directly assist talent, NBA and WNBA players to the locker rooms.
- Monitoring CCTV cameras for the entire arena.
Correctional Officer
AZDOC
10.2017 - 01.2022
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Inspected work sites and crew trucks for contraband, cleanliness, and safety.
- Booked new inmates into facility and processed inmates for release.
- Completed intake paperwork, fingerprints, and searches.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Observed behavior of residents individually and in groups.
- Transported inmates to and from court hearings, medical appointments and hospitals two to three days a week. All armed details for transports.
- Expert qualified shooter with buck shot and bird shot , shoot gun by regulations of the department.
- Qualified shooter with Glock 9mm gen 7 by regulations of the department.
- FTO (field training officer) for the Phoenix Complex as yard officer.
Assistant Manager
Rent A Center Warehouse & Retail Store
02.2016 - 01.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
Education
Sports Management/event Planning/hospitality - Sports Management
Johnson & Wales University
Providence, RI05.2015
Sports Managment - Sports Management
Community College of Rhode Island
Warwick, RI05.2013
Skills
- Stationary surveillance
- Crime Prevention
- Metal detector operation
- CCTV Monitoring
- Firearms certified
- Weapons training
- Conflict resolution techniques
- Incident Reporting
- CPR certified
Timeline
Security Officer
Phoenix Suns
11.2023 - Current
Correctional Officer
AZDOC
10.2017 - 01.2022
Assistant Manager
Rent A Center Warehouse & Retail Store
02.2016 - 01.2017
Sports Management/event Planning/hospitality - Sports Management
Johnson & Wales University
Sports Managment - Sports Management
Community College of Rhode Island
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