Robert Whaley
Summary
Results-oriented professional with experience in retail management, customer service and inventory control. Demonstrated ability to lead teams, maximize customer satisfaction and increase store profits. Adept at problem-solving and developing successful strategies to exceed goals.
Overview
24
24
years of professional experience
Work History
Store Leader
Kroger
09.2016 - Current
- Manage a $80 million store
- Coach and mentor 110-150 associates and up to 6 salaried managers
- Work with the local UFCW on any associate issues and met on grievances
- Boosted customer satisfaction by implementing efficient store operations and addressing customer concerns promptly.
- Enhanced employee performance by conducting regular training sessions and providing constructive feedback.
- Achieved sales targets consistently by motivating team members and creating a positive work environment.
- Streamlined inventory management with accurate record-keeping and timely ordering of products.
- Reduced shrinkage levels through diligent monitoring, staff education, and improved security measures.
Assistant Store Leader
Kroger
10.2013 - 09.2016
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
- Implemented inventory control measures to reduce shrinkage and improve store profitability.
- Trained new team members on store policies, procedures, and sales techniques for improved performance.
- Collaborated with Store Leader to develop strategies for achieving sales goals and driving revenue growth.
- Streamlined store operations by effectively scheduling staff and managing resources to meet demand.
- Actively contributed towards fostering a culture of continuous improvement, supporting the achievement of store-wide objectives.
Independent Business Owner
Lance/Snyder
08.2012 - 09.2013
- Increased client satisfaction by providing personalized business solutions and exceptional customer service.
- Developed strategic partnerships for expanding business opportunities and strengthening relationships with key stakeholders.
- Enhanced company reputation by delivering top-quality products and services, ensuring repeat business from satisfied clients.
- Streamlined operations through effective management of resources, resulting in reduced overhead costs and increased profit margins.
Assistant Grocery Manager
Publix
04.2008 - 07.2012
- Improved store efficiency by overseeing daily operations, inventory management, and employee scheduling.
- Enhanced customer satisfaction by addressing inquiries, resolving issues, and providing product recommendations.
- Boosted sales performance with strategic merchandising decisions and regular price adjustments.
- Streamlined workflow processes for increased productivity, implementing new systems and procedures.
Assistant Store Manager
Walmart
02.2000 - 04.2006
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
Education
High School Diploma -
Riverdale High School
Murfreesboro, TNSkills
- Team Management
- Promotions planning
- Store operations
- Store safety
- Recruiting and Hiring
- Team Building and Leadership
Timeline
Store Leader
Kroger
09.2016 - Current
Assistant Store Leader
Kroger
10.2013 - 09.2016
Independent Business Owner
Lance/Snyder
08.2012 - 09.2013
Assistant Grocery Manager
Publix
04.2008 - 07.2012
Assistant Store Manager
Walmart
02.2000 - 04.2006
High School Diploma -
Riverdale High School
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