Robert Whitehurst
Marietta,GA
Summary
Proven track record in enhancing client retention and streamlining logistics, demonstrated at AFC Logistics. Excelled in roles requiring exceptional clerical support and proficiency in Microsoft Office. Notably improved payroll processing efficiency by 30% at ADP, leveraging strong professional communication skills and technical expertise in Enterprise v4 & v5, PayForce.
Overview
24
24
years of professional experience
Work History
Service Specialist
AFC Logistics
03.2016 - 10.2023
- Create freight shipping quotes for multiple clients
- Manage logistics of freight from origin to destination points including mode of transportation and transit times
- Reconcile billing inquires between customers and third party vendors
Payroll Specialist II/ Support Center Consultant
Automatic Data Processing, ADP
04.2007 - 03.2016
- Troubleshoot technical issues & support all COS clients
- Process Autopay payroll for multiple clients , act as client contact
- Import and balance batched and enter date in Enterprise system and PayForce
Payroll Specialist
Paychex Inc
02.2006 - 04.2007
- Maintain base of 70+ payroll clients on products in order to meet payroll and HR needs
- Contact clients daily to obtain payroll data including adjustments, tax allocations and employee deductions
- Provide quality customer service and maintain knowledge of wage and tax laws
Business Analyst
Hewitt Associates
09.2001 - 02.2006
- Execute date file processing and job monitoring for Defined Contribution plans
- Perform manual processing and coordinate system updates and acceptance testing
- Identify process improvement opportunities by working with internal and external partners
Technical Service Representative
Northern Trust Retirement Consulting
09.1999 - 02.2001
- Responsible for problem solving issues involving 401(k) plans
- Maintain an ongoing relationship with multiple client contacts
- Train and provide leadership and technical information to team members
Education
Business Management
University of Georgia
Athens, GAKennesaw State University
Kennesaw, GASkills
- Client Retention Strategies
- Clerical Support
- Professional telephone demeanor
- Microsoft Office
- Enterprise v4 & v5, PayForce
Timeline
Service Specialist
AFC Logistics
03.2016 - 10.2023
Payroll Specialist II/ Support Center Consultant
Automatic Data Processing, ADP
04.2007 - 03.2016
Payroll Specialist
Paychex Inc
02.2006 - 04.2007
Business Analyst
Hewitt Associates
09.2001 - 02.2006
Technical Service Representative
Northern Trust Retirement Consulting
09.1999 - 02.2001
Business Management
University of Georgia
Kennesaw State University
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