Robert White, Jr
Houston,TX
Summary
Motivated, results focused professional with a diverse skill set in customer service, project management, team leadership, and account management. Also skilled in developing and maintaining strong client relationships and committed to delivering exceptional service.
Overview
21
21
years of professional experience
Work History
Internet Sales Manager
Sterling McCall Toyota Fort Bend
09.2019 - Current
- Promptly respond to internet leads by sending price quotes, making phone calls, and sending text messages to secure an appointment for showing
- Video of the vehicle is completed (inside and out) once communication is established and a sincere interest is expressed
- Once the customer arrives, a Needs Analysis is completed to verify the customer’s needs/wants and determine if the vehicle selected is a good fit
- If there is a “trade-in”, I walk around the vehicle with the customer, asking questions about dents/scratches, etc
- I will “butterfly” the vehicle of interest, reviewing features and accompany customers on test drives
- While on the test drive, conversation is had regarding the customer’s driving experience in the new vehicle as well as other topics to further build rapport
- Once done with the test drive, will discuss down-payment/financing options and review numbers to secure the deal
- “Thank You” video is sent after the deal is complete.
Client Services Account Manager
MediGain
08.2013 - 02.2016
- Developed and implemented processes to manage and track KPI metrics for key clients and served as client liaison providing revenue cycle management support
- Ensured client satisfaction by promptly addressing client needs, developed SOP’s, and suggested enhanced services during MediGain's onboarding process
- Partnered with cross-functional Implementation team to revamp new client on-boarding program and led program operations by performing Front Desk Reviews to help identify front office deficiencies
- Managed offshore operations team resulting in 90+ A/R below 15%, increased monthly yield and reduced DSO, performed weekly A/R analysis identifying billing/coding nuances, payer trends and provided guidance for timely account resolution
- Performed monthly Revenue Analysis reviews, providing clear visuals regarding the financial health of the client’s practice.
Business Office Manager
CFMSO#2
05.2015 - 11.2015
- Managed and tracked the productivity of the Billing Team and ensured that billing and collection activities were timely and accurate
- Developed standard operating procedures reflecting insurance billing, insurance/patient collections, cash posting best practices and educated staff on policies
- Led the practice with efficient collection, posting and balance verification on all patient accounts, and collection of all past due accounts
- Coordinated with billing manager to ensure daily, weekly and monthly processes were complete and all cash collection goals were reached
- Established weekly process of performing review of collections/KPI metrics reducing DSO and increasing monthly yield by 150%.
Intake Department Manager
Endeavor Medical Systems
02.2004 - 06.2012
- Directed various teams to include insurance verification, charge capture, charge entry, coding, and self-pay collections for multiple ER facilities and ambulance companies
- Consulted with physicians and physician staff regarding coding issues, disputes, and patient complaints
- Led the generation of over $360k in additional revenue for the self-pay collections division
- Established several streamlined processes including bi-monthly verification with staff using clearinghouse eligibility rejections, transmission, correction and resubmission of electronic claims
- Set collections protocol for self-pay accounts using automated dialer system.
Skills
- Client Services Management
- Account Management
- Project Management
- Employee Management
- Sales
- Negotiation
- Customer Education
- Lead prospecting
- Price Quoting
- Staff Coaching
Timeline
Internet Sales Manager
Sterling McCall Toyota Fort Bend
09.2019 - Current
Business Office Manager
CFMSO#2
05.2015 - 11.2015
Client Services Account Manager
MediGain
08.2013 - 02.2016
Intake Department Manager
Endeavor Medical Systems
02.2004 - 06.2012
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