Robert Williams
Stirling,Scotland
Summary
I have a logical mind with a pragmatic approach to solving problems and a determination to see things through to a positive conclusion. I have several years of work experience leading teams across different sectors. I have a keen interest in business management and …
have exceptional analytical and communication skills and a focused approach to working in a structured working environment. I excel at establishing and meeting client outcomes and providing exceptional customer centered service.
I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative. I am able to work well under pressure and adhere to strict deadlines.
Overview
20
20
years of professional experience
5
5
Certifications
Work History
Operations Manager
HIghland Olympic - Facilities Services Company
01.2017 - Current
- Successfully managed and optimized daily operations, improving efficiency and service quality
- Led and trained a team of professionals, implementing technical skills programs and strategic initiatives to enhance client satisfaction and operational performance
- Developed and enforced safety protocols, ensuring compliance with industry standards.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
Mountaineering Guide & Expedition Leader
Freelance and Contract
08.2009 - 03.2022
- Guided numerous international and high-altitude climbing expeditions, ensuring client safety and satisfaction
- Led and facilitated tours and expeditions in the UK USA and in developing nations around the world.
- Utilized logistics and planning skills to resolve itinerary issues and ensure client goals were met.
- Provided outdoor education and training, fostering a deep understanding and respect for nature among participants.
- Utilized extensive first aid and first responder experience to manage emergencies and promote safety in challenging environments. Experienced in several remote location rescues including 2 helicopter rescues.
Technical Customer Support Associate
Outdoor Equipment Retailers - Ellis Brigham
01.2012 - 01.2013
- Delivered exceptional customer service and technical support, resolving complex issues and ensuring customer satisfaction
- Leveraged in-depth product knowledge to assist customers in selecting the best equipment for their outdoor needs
- Maintained up-to-date knowledge of the latest outdoor equipment technologies and trends.
Technical Customer Sales Equipment
Ellis Brigham Mountain Sports
01.2012 - 01.2013
- Enhanced customer satisfaction by promptly addressing and resolving technical issues.
- Increased client satisfaction by tailoring solutions to individual needs and preferences within the scope of available resources.
- Provided comprehensive product knowledge to customers, enabling them to make informed decisions about their purchases.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Provided primary customer support to internal and external customers.
Self Employed
Williams Maintenance & Cleaning
4 2007 - 05.2009
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
Customer Sales Representative
Ultimate Outdoors
01.2005 - 07.2007
- Emphasized product specifications to meet customer needs.
- Resolved concerns with products or services to help with retention and drive sales.
- Described product highlights and benefits to help guide purchasing decisions.
- Handled returns or exchanges efficiently while preserving customer loyalty through courteous assistance and fair resolution practices.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
Education
Bachelor of Arts - Outdoor Leadership
University of Central Lancashire
9 2003 - 6 2006
Basic Course - Nepali Language
Kathmandu University (KU)
Spanish - Comprehensive Spanish
Sucre College, Bolivia
GCSE & A Levels - undefined
Teesdale School & 6th Form
Skills
Communication
Team Leadership
Operations Management
Problem-Solving
Customer Service
Performance monitoring
Data Analysis
Operational Efficiency
Business Planning
Customer Relationship Management
Logistics Oversight
Project Management
Project Leadership
Custom
- Freelance and Contract Mountaineering guide, instructor, Outdoor Education Facilitator & Expedition Leader, Various, United Kingdom, 01/2009, 01/2022, 13 years 1 month
- Technical Customer Service, Ellis Brigham Mountain Sports, City Of London, England, United Kingdom, 01/2012, 01/2013, 1 year 1 month
- Owner, Williams Maintenance, Penrith, England, United Kingdom, 04/2007, 05/2010, 3 years 2 months
- Sales Representative, Ultimate outdoors, Keswick, England, United Kingdom, 01/2005, 07/2007, 2 years 7 months
Certification
Rock Climbing Instructor
Custom
Operations Manager, Highland Olympic, Barnard Castle, England, 11/2016, Present, 7 years 7 months
Affiliations
Association Mountaineering Instructors
Mountain Training UK
Remote Medical International WFR
American Avalanche Institute for Research & Education
Languages
Spanish
Full Professional
Timeline
Operations Manager
HIghland Olympic - Facilities Services Company
01.2017 - Current
Technical Customer Support Associate
Outdoor Equipment Retailers - Ellis Brigham
01.2012 - 01.2013
Technical Customer Sales Equipment
Ellis Brigham Mountain Sports
01.2012 - 01.2013
Mountaineering Guide & Expedition Leader
Freelance and Contract
08.2009 - 03.2022
Customer Sales Representative
Ultimate Outdoors
01.2005 - 07.2007
Self Employed
Williams Maintenance & Cleaning
4 2007 - 05.2009
Bachelor of Arts - Outdoor Leadership
University of Central Lancashire
9 2003 - 6 2006
Basic Course - Nepali Language
Kathmandu University (KU)
Spanish - Comprehensive Spanish
Sucre College, Bolivia
GCSE & A Levels - undefined
Teesdale School & 6th Form