Robert Wojciehowski
Kalamazoo
Summary
Dynamic customer service professional with extensive experience at Key Bank, excelling in complaint resolution and training. Proven ability to enhance customer satisfaction through effective communication and product knowledge. Skilled in Microsoft Office and data entry, consistently achieving targets while fostering strong customer relationships.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Key Bank
10.2022 - Current
- Assisted customers with account inquiries and basic banking services.
- Handled customer complaints and escalated issues to supervisors when necessary.
- Processed transactions accurately while maintaining a friendly demeanor.
- Educated customers about online banking tools and resources.
- Maintained knowledge of bank policies and procedures for effective support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Coach
PNC Bank
09.2018 - 09.2022
- Trained customer service representatives on communication and problem-solving skills.
- Conducted role-playing sessions to improve employee confidence in handling inquiries.
- Analyzed customer feedback to identify areas for service improvement and training needs.
- Collaborated with management to implement new customer service policies and procedures.
- Monitored team performance and provided constructive feedback for continuous improvement.
- Facilitated workshops focused on conflict resolution and customer retention strategies.
- Supported onboarding of new hires by providing hands-on training and mentorship.
- Provided technical support over phone or email when needed.
Machine Operator
Western Diversified Plastics LLC
01.2018 - 07.2019
- Operated machinery to ensure efficient production processes and workflow.
- Loaded raw materials into machines for production runs according to specifications.
- Monitored product quality during manufacturing to adhere to company standards.
- Collaborated with team members to optimize operations and improve efficiency.
- Trained new operators on machine functions and safety protocols effectively.
- Followed safety guidelines consistently to maintain a secure work environment.
- Observe machine operations to detect any problems or defects in the finished product.
Education
Some College (No Degree) - Medical Billing And Coding
Everest Institute
Kalamazoo, MIHigh School Diploma - undefined
Paw Paw Highschool
Paw Paw, MI06.2010
Skills
- Customer support
- Financial transactions
- Product knowledge
- Complaint resolution
- Online banking education
- Customer retention strategies
- Microsoft outlook
- Microsoft office expertise
- Critical thinking
- Data entry
- Customer service
- Active listening
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Key Bank
10.2022 - Current
Customer Service Coach
PNC Bank
09.2018 - 09.2022
Machine Operator
Western Diversified Plastics LLC
01.2018 - 07.2019
High School Diploma - undefined
Paw Paw Highschool
Some College (No Degree) - Medical Billing And Coding
Everest Institute
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