Robert Zacharias
Chicago,IL
Summary
Versatile professional with a strong background in hospitality management. Love being part of a team contributing to profitable operations for the business and delivering exceptional customer service. Prepared to apply sales and customer relations experience in a new field.
Overview
8
8
years of professional experience
Work History
General Manager
The Green Post
04.2024 - 12.2025
- Oversaw daily operations to ensure a high level of customer service to guests.
- Responsible for the hiring and training of a first class bar and floor staff, as well as executing a continuing education curriculum for the staff.
- Responsible for daily scheduling a staff over 20 employees and maintaining profitable labor costs.
- Beverage management including inventory, ordering, receiving, and keeping a cost of goods sold under 26%
General Manager
Maplewood Brewery and Distillery
02.2021 - 04.2024
- Managed all aspects of daily operations, including scheduling, inventory control, and vendor relations.
- Cultivated positive customer relationships through attentive service and conflict resolution.
- Worked with marketing and production team in creating specials and events to increase sales.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Developed and implemented staff training programs to enhance team performance.
Beverage Director
Fountainhead
07.2017 - 12.2020
- Oversaw operations of a beverage program consisting of 250 beers and 1000 liquors, developing and executing inventory management, quality control and consistency.
- Established relationships with local breweries and distilleries to feature unique products on the menu.
- Trained and mentored staff on beverage preparation techniques and service standards.
- Conducted regular staff training sessions to ensure compliance with health and safety regulations.
Education
Communications
Northern Illinois University
Dekalb, ILHigh School Diploma -
Lockport High School
Lockport, IL06-2005
Skills
- Customer service and hospitality professional of 15 years
- Thrive in fact paced, high volume environments
- Problem solver
- Efficient multi-tasker
- Team player
Timeline
General Manager
The Green Post
04.2024 - 12.2025
General Manager
Maplewood Brewery and Distillery
02.2021 - 04.2024
Beverage Director
Fountainhead
07.2017 - 12.2020
Communications
Northern Illinois University
High School Diploma -
Lockport High School