Summary
Overview
Work History
Education
Skills
Timeline
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Roberta Allen

Worcester,MA

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.

Experienced with team supervision, operational efficiency, and staff training. Utilizes strong leadership to maintain productivity and morale. Track record of implementing effective processes and adapting to changing needs.

Overview

20
20
years of professional experience

Work History

Member Care Representative

TZ Insurance Solutions LLC
09.2022 - 04.2025
  • Assisted customers in navigating complex account issues, ensuring a positive experience overall.
  • Reduced call wait times by efficiently managing high call volumes and prioritizing urgent cases.
  • Built rapport with callers through active listening, understanding their concerns and needs before offering tailored solutions.
  • Promoted customer retention with proactive outreach, addressing potential concerns before they escalated.
  • Contributed to company growth by maintaining strong relationships with clients through excellent service.
  • Handled sensitive customer information securely, adhering to company privacy policies at all times.

Patient Access Representative

UMass Memorial Medical Center - University Campus
09.2019 - 12.2021
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.

Shift Leader

Honey Farms
04.2017 - 05.2019
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
  • Implemented system for tracking employee performance, identifying areas for improvement.

Education

No Degree - Business Administration

QCC
Worcester, MA
06-2027

Insurance License - Health Insurance

WebEx
08-2022

Certificate of Completion - CNA

American Red Cross
05-2020

Certificate - Medical Billing And Coding

Salter
10-2010

GED -

QCC
05-1998

Skills

  • Call center experience
  • Complaint handling
  • CRM software
  • Customer service
  • Count and Verify cash transactions
  • Banking Deposits
  • Teamwork and collaboration
  • Time management
  • Multitasking Abilities
  • Reliability
  • Data entry

Timeline

Member Care Representative

TZ Insurance Solutions LLC
09.2022 - 04.2025

Patient Access Representative

UMass Memorial Medical Center - University Campus
09.2019 - 12.2021

Shift Leader

Honey Farms
04.2017 - 05.2019

No Degree - Business Administration

QCC

Insurance License - Health Insurance

WebEx

Certificate of Completion - CNA

American Red Cross

Certificate - Medical Billing And Coding

Salter

GED -

QCC

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Roberta Allen