Roberta Barnes
Gold Dust West Casino
Elko,NV
Work Preference
Minimum Desired Compensation
$20/hr
1
Certification
44
years of professional experience
Dedicated cashier with a proven track record in customer service, cash handling, and team collaboration. Committed to enhancing customer experiences and fostering loyalty through exceptional service.
Detail-oriented professional experienced in cash handling and customer relations. Recognized for integrity and training new team members, contributing to a streamlined checkout process and improved customer satisfaction.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Work History
Cashier
2 Years 7 Months- Processed cash and card transactions efficiently, ensuring accurate handling of customer payments.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained a clean and organized checkout area to enhance customer experience.
- Assisted in training new cashiers on operational procedures and point-of-sale systems.
- Handled cash balancing at shift end, verifying accuracy of transactions and deposits.
- Collaborated with team members to streamline checkout processes, reducing wait times for customers.
- Monitored inventory levels at the register, alerting management to restock needs proactively.
- Implemented promotional offers effectively, enhancing customer engagement during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Bank Teller
2 Years- Processed customer transactions efficiently, ensuring accuracy in cash handling and record-keeping.
- Assisted customers with account inquiries, providing timely and relevant information.
- Maintained compliance with bank policies and procedures to mitigate risks and enhance security.
- Collaborated with team members to streamline operational workflows, improving service delivery.
- Monitored cash drawer balances daily, ensuring discrepancies were addressed swiftly and accurately.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Bank Teller
2 Years 1 Month- Processed customer transactions efficiently and accurately, ensuring compliance with banking regulations.
- Assisted customers with account inquiries, providing prompt and knowledgeable support.
- Maintained cash drawer accuracy, performing regular reconciliations to minimize discrepancies.
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
- Trained new staff on operational procedures and customer service best practices, fostering a supportive learning environment.
- Identified opportunities for process improvements, contributing to streamlined workflows in daily operations.
- Managed complex customer issues, employing problem-solving skills to resolve concerns effectively and maintain trust.
- Worked closely with management to develop strategies for improving branch performance and achieving sales goals.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Counted and packaged currency and coins.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Reconciled cash drawer and resolved discrepancies.
- Provided customer records, account statements and copies of checks.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Referred customers to other banking departments for specialized services.
Bank Teller
2 Years 2 Months- Processed customer transactions accurately while maintaining efficient cash handling and record-keeping practices.
- Assisted customers with inquiries regarding accounts and provided relevant information promptly.
- Maintained adherence to bank policies and procedures, reducing risks and strengthening security measures.
- Collaborated with colleagues to optimize operational workflows, enhancing service delivery.
- Educated customers about banking products and services, improving overall satisfaction levels.
- Monitored cash drawer balances daily, addressing any discrepancies quickly and accurately.
- Managed high-volume transactions during busy periods, ensuring detailed attention for a seamless customer experience.
- Balanced cash drawers accurately at shift end, reducing discrepancies in financial records.
- Responded to telephone inquiries concerning checking and savings accounts, loans, and lines of credit.
Bank Teller
2 Years- Executed customer transaction processing with precision, ensuring accuracy in cash handling and record-keeping.
- Assisted customers with account inquiries, providing timely and relevant information.
- Maintained compliance with bank policies and procedures to mitigate risks and enhance security.
- Collaborated with team members to streamline operational workflows, improving service delivery.
- Resolved customer issues promptly, demonstrating effective problem-solving skills and conflict resolution techniques.
- Oversaw daily cash drawer balances, promptly addressing discrepancies with precision.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Bank Teller
4 Years 1 Month- Processed customer transactions efficiently while ensuring adherence to banking regulations.
- Educated customers on bank products and services, enhancing customer engagement and satisfaction.
- Managed cash drawer with accuracy, minimizing discrepancies during audits and daily reconciliations.
- Trained new tellers on operational procedures, fostering a collaborative team environment.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
- Placed orders for customer checks and verified starting numbers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Counted, verified and handled bank deposits and armored car transactions.
- Processed wide variety of retail banking transactions for personal and commercial customers.
Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Cash handling
Team collaboration
Customer service excellence
Money handling
Customer relations
Certification
Perfect balance certificate 7/88
Timeline
Cashier
Gold Dust West Casino
03.2024 - CurrentRead More
Bank Teller
First American
09.1992 - 09.1994Read More
Bank Teller
First Interstate Bank
08.1990 - 09.1992Read More
Bank Teller
First Interstate Bank
06.1988 - 08.1990Read More
Bank Teller
Valley Bank of Nevada
06.1986 - 06.1988Read More
Bank Teller
First Interstate Bank
05.1982 - 06.1986Read More