Summary
Overview
Work History
Education
Skills
Timeline
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Roberta Blackford

Lynnwood,WA

Summary

Friendly customer service representative with over 13 years of success ensuring excellent customer service. Highly skilled in identifying customer needs, clarifying information, researching issues, and providing solutions. Customer-focused with the ability to handle multiple responsibilities and priorities.

Overview

12
12
years of professional experience

Work History

Vacation Planning Guide, Reservations

WorldMark by Wyndham
01.2013 - 12.2019
  • Improved the company's overall customer service feedback by developing a thorough knowledge of protocols to efficiently assist with inquiries
  • Won the gold and silver MVP, top performer and quarterly winner in reservations by engaging customers through active listening and consultative selling
  • Received recognition from management for fostering a team-oriented environment by motivating the call center team in maintaining a positive, upbeat attitude

Customer Care Center Associate

Pottery Barn, Williams-Sonoma, Inc
07.2010 - 05.2012
  • Provided excellent customer service while answering product questions, offering design guidance, and placing orders for customers
  • Frequently doubled required upsell percentage per sale when upselling and cross-selling merchandise by gathering understanding of customers’ unique tastes and preferences
  • Earned recognition for outstanding performance on employee evaluations by maintaining near-perfect attendance record and zero instances of tardiness

Visitor Center Associate

The Hogue Cellars
05.2008 - 05.2010
  • Signed up 157 new wine club members during tenure by boosting visitor interest in winery via promoting wines, giftware and benefits of wine club memberships
  • Significantly improved customer experience based on surveys by using in-depth knowledge about winery to provide answers and resolve issues
  • Collaborated with supervisor to train new associates by contributing to discussions and hands-on demonstrations, ensuring associates were ready on day one

Education

Some College (No Degree) -

Cordova Senior High School
Rancho Cordova, CA

Skills

  • Customer service
  • Communication
  • Active listening
  • Problem solving
  • Attention to detail
  • Organization
  • Documentation
  • Adaptability

Timeline

Vacation Planning Guide, Reservations

WorldMark by Wyndham
01.2013 - 12.2019

Customer Care Center Associate

Pottery Barn, Williams-Sonoma, Inc
07.2010 - 05.2012

Visitor Center Associate

The Hogue Cellars
05.2008 - 05.2010

Some College (No Degree) -

Cordova Senior High School

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Roberta Blackford