ROBERTA COLEMAN
Crystal City,TX
Summary
Dedicated customer service representative who provides exceptional customer service through active
listening and problem solving. Self-motivated, takes initiative with a high level of energy.
Overview
15
15
years of professional experience
Work History
Teacher Assistant
Crystal City ISD
Crystal City, TX
12.2018 - Current
- Supervised 40 students on field trips by performing head counts and maintaining group proximity to account for all children in busy, public environments.
- Took attendance, graded assignments, and maintained routine student records.
- Graded assignments and tests using answer sheet, documented results and informed lead teacher of students' performance.
- Promoted student learning by providing individualized and small group support to reinforce classroom topics.
Clerk / Tech-In-Training
Life Chek Drug #22
Crystal City, TX
12.2012 - 01.2015
- Prepared medication labels with item name and quantity.
- Answered patient questions regarding medication.
- Communicated with insurance companies for billing purposes.
- Restocked shelves and prepared expired drugs for return.
- Increased sales and customer satisfaction by helping store customers with pharmacy services, general store questions and in locating products.
Customer Service Representative
Patient Financial Services
Crystal City , TX
08.2010 - 07.2011
- Reviewed customer data to assess current issues and determine eligibility for potential solutions.
- Reviewed account and service histories to identify trends and unaddressed issues.
- Consulted with upset customers to determine best methods to resolve service and billing issues.
Education
Bachelor of Science - Criminal Justice
Sul Ross State University
2016
Associate of Arts - Business
South West Texas Junior College
2014
High School Diploma -
Crystal City High School
2011
Skills
- Texas Notary
- Skilled in call center operations
- Keyboarding 45 wpm
- Committed to maintaining data integrity
- Proficient in Microsoft Office Suite and database
- Problem-solving skills
Timeline
Teacher Assistant
Crystal City ISD
12.2018 - Current
Clerk / Tech-In-Training
Life Chek Drug #22
12.2012 - 01.2015
Customer Service Representative
Patient Financial Services
08.2010 - 07.2011
Bachelor of Science - Criminal Justice
Sul Ross State University
Associate of Arts - Business
South West Texas Junior College
High School Diploma -
Crystal City High School