ROBERTA BROWN-GONZALEZ
Waunakee,WI
Summary
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
1
1
Certification
Work History
SCHEDULER TWO
SSM Health Davis Duehr Dean Eye Care
MADISON ` , WI
2022.08 - Current
- Maintain surgical scheduling
- Assist patients
- Knowledge of medical terminology
- Verifying insurances
- File paper work
- Maintained the practices medical records
- Verify physician orders for surgeries
- Follow HIPAA guidelines
- Perform other related duties
Certified Ophthalmic Assistant
SSM Health Davis Duehr Dean Eye Care
Madison , WI
2019.12 - 2022.08
- Assisting ophthalmologists by maintaining patient medical records
- Performing preliminary eye exams
- Maintaining equipment and preparing rooms for surgeries or basic procedures
- Administering medications to patients
- Advising patients on the best course of action to take for optimal
Medical Coding and Billing Specialist
UW Medical Foundation
Madison , WI
2002.09 - 2019.12
- Making sure that coeds are assigned correctly and sequenced appropriately as per government and insurance regulations
- Complying with medical coding guidelines and policies
- Receiving and reviewing patients' charts and documents for verification and accuracy
- Following up and clarifying any information that's not clear to other staff members
- Follow up on unpaid or denied claims and resolve any billing discrepancies
- Maintain confidentiality of patient information and adhere to HIPAA regulations
Medical Billing Manager
Woodbury Pediatrics
Woodbury , NY
1998.08 - 2001.07
- Oversaw daily activities related to the processing of electronic claims submissions.
- Reviewed appeals processes and assisted in preparing appeal letters when necessary.
- Maintained detailed records of all payments received from patients or third-party payers.
- Managed and reviewed medical billing staff to ensure accuracy of patient accounts.
- Resolved issues related to denied or rejected payments from insurance companies.
- Worked closely with clinical staff to ensure timely submission of claims and accurate coding practices.
- Monitored accounts receivable aging reports and worked proactively to reduce outstanding balances due from patients or insurers.
Education
Certified Ophthalmic Assistant - Ophthalmic Technology
Self Study
Madison, WI2021-07
Associate of Applied Science - Ophthalmic Technology
Madison Area Technical College
Madison, WI1983-05
CPC - Medical Insurance Coding
Certified Professional Coder
Stony Brook, NYSkills
- Computer Skills
- Calendar Management
- Attention to Detail
- Telephone Etiquette
- Strong Work Ethic
- Customer Service
- Insurance Verification
- Patient Scheduling
Certification
- Certified Ophthalmic Technician
- Certified Professional Coder
Timeline
SCHEDULER TWO
SSM Health Davis Duehr Dean Eye Care
2022.08 - Current
Certified Ophthalmic Assistant
SSM Health Davis Duehr Dean Eye Care
2019.12 - 2022.08
Medical Coding and Billing Specialist
UW Medical Foundation
2002.09 - 2019.12
Medical Billing Manager
Woodbury Pediatrics
1998.08 - 2001.07
Certified Ophthalmic Assistant - Ophthalmic Technology
Self Study
Associate of Applied Science - Ophthalmic Technology
Madison Area Technical College
CPC - Medical Insurance Coding
Certified Professional Coder
- Certified Ophthalmic Technician
- Certified Professional Coder
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