ROBERTA RAMIREZ
Albuquerque
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Overview
36
36
years of professional experience
Work History
Manager
All Angels Pet Spa
Albuquerque, NM
06.2025 - 04.2026
- Developed training programs for staff, enhancing team performance and service delivery.
- Oversaw daily operations, ensuring high standards of pet care and customer service.
- Coordinated scheduling for grooming services, maximizing resource utilization and client satisfaction.
- Implemented inventory management systems, optimizing supply chain efficiency and reducing waste.
- Led initiatives to improve facility safety protocols, fostering a secure environment for pets and staff.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Claims Specialist
Social Security Adminstration
Albuquerque, NM
07.2011 - 12.2021
- Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes
- Conducted investigations of claims to confirm coverage and compensability, ensuring accurate benefit determinations
- Assisted individuals in establishing entitlement to benefits under Social Security programs
- Conducted telephone interviews to gather information from claimants.
- Obtained, clarified, and verified information to analyze claims and determine entitlement to benefits
- Verified initial eligibility for various benefits, contributing to accurate and timely benefit decisions
- Also resolved discrepancies and made final decisions
- Made determinations on initial and post-entitlement benefits
- Used SSA's computer systems to access and update information.
- Evaluated claims for accuracy and compliance with federal regulations.
- Streamlined claim processing workflows, reducing turnaround times significantly.
- Developed training materials to enhance team understanding of regulatory changes.
- Conducted quality assurance reviews, ensuring adherence to organizational standards and procedures.
- Followed up with customers on unresolved issues.
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
- Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
Technical Assistant
Social Security Adminstration
Albuquerque, NM
06.2002 - 07.2011
- Acted as technical resource for internal and external customers by answering inquiries and coordinating responses
- Supported department in developing and maintaining systems to enhance operational efficiency
- Served as technical resource for internal and external customers, addressing inquiries and coordinating timely responses
- Provided ongoing training to address staff needs.
- Sorted and distributed incoming mail to appropriate personnel daily. and directed to correct personnel each day
- Attended training sessions and courses to maintain up-to-date skills
- Delivered ongoing training to meet staff needs and ensure compliance with policies and procedures.
Customer Service Representative
Social Security Adminstration
Albuquerque, NM
08.1995 - 07.2002
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered incoming calls and emails, delivering frontline customer support for product and service transactions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Assisted the public by answering diverse questions, interviewing individuals, investigating issues, and resolving problems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Delivered exceptional customer service through effective telephone communication and timely follow-ups.
Head Customer Service Representative
Ross Dress for Less
Albuquerque, NM
07.1991 - 11.1995
- Enhanced customer satisfaction by resolving issues with expertise and friendliness
- Answered customer questions and provided store information
- Worked closely with front-end staff to assist customers
- Addressed customer inquiries and provided relevant store information
- Collaborated with front-end staff to enhance customer service to assist customers
- Scanned merchandise using point-of-sale system for accurate purchase totals.
Secretary
Vehicle Traders
Albuquerque, NM
05.1990 - 07.1994
- Managed scheduling and appointment coordination for executive team.
- Coordinated travel arrangements and logistics for staff members.
- Maintained accurate records of correspondence and office communications.
- Developed filing systems to enhance document retrieval efficiency.
- Implemented digital tools to optimize information sharing across departments.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Managed filing system, entered data and completed other clerical tasks.
- Established administrative work procedures to track staff's daily tasks.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Education
High School Diploma -
West Mesa High School
Albuquerque, NM05-1990
Skills
- Claims Processing
- Eligibility Determination
- Claim Amount Calculations
- Documentation Review
- Insurance Terminology
- Financial Analysis
- Compliance understanding
- Work prioritization
- Calendar management
- Meeting coordination
- Inventory control
- Operational Management
- Data entry
- Clerical support
- Bookkeeping
- Customer support
- Office administration
- Organizational efficiency
- Policy explanations
- Effective communication
- Office management
- Budget Management
- Administrative Leadership
- Appointment management
Timeline
Manager
All Angels Pet Spa
06.2025 - 04.2026
Claims Specialist
Social Security Adminstration
07.2011 - 12.2021
Technical Assistant
Social Security Adminstration
06.2002 - 07.2011
Customer Service Representative
Social Security Adminstration
08.1995 - 07.2002
Head Customer Service Representative
Ross Dress for Less
07.1991 - 11.1995
Secretary
Vehicle Traders
05.1990 - 07.1994
High School Diploma -
West Mesa High School