Roberta Ray
GEORGETOWN,KY
Summary
Ambitious Certified Clinical Medical Assistant with 28 years previous experience as a Certified Nursing Assistant . Strong Intensive Care Unit/CTVU skills combined with ability to evaluate and advocate for patient needs. Proven history of cultivating strong patient rapport to provide exceptional care and patient education. Detail-oriented and knowledgeable Certified Medical Assistant skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care.
Overview
30
30
years of professional experience
Work History
Certified Medical Assistant
St. Joseph Health Cancer Care Hematology Oncology
Lexington, KY
10.2020 - Current
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Performed EKG's
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Oriented and trained new staff on proper procedures and policies.
- Measured patient pulse oximetry.
Certified Clinical Medical Assistant
Georgetown Family Physicians Express Care Clinic
Georgetown , KY
09.2019 - Current
- Prepared and administered medications to alleviate patient symptoms.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Collected and documented patient medical information such as blood pressure and weight.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Performed venipuncture and sent specimens to lab
- Performed EKGs
- Assisted Physician with minor surgeries including but not limited to removal of skin lesions, applying and removing sutures, and toenail removal
- Communicated with patients regarding lab and radiology results, questions and concerns and information from physician
- Maintained and prepared patient care rooms in accordance with COVID19 regulations
- Obtained prior authorizations and filled medications orders through E-scribe in accordance with office and state regulations
- Ordered supplies and immunizations through McKesson
- Administered allergy injections in accordance with state regulations
Patient Care Technician, ICU
Bethesda North Hospital
Cincinnati, OH
04.2016 - 05.2018
- Supported ambulation and physical therapy needs by conducting planned exercise routines
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
- Helped patients effectively manage routine bathing, grooming and other hygiene needs
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy
- Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep Registered nurses informed of changes
- Evaluated patients to identify and address wounds, behavioral concerns and medically-relevant symptoms
- Employed mobility devices and Hill Rom equipment (Hercules Bed) to move patients up in bed, following all safety procedures to avoid injuries
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing
- Obtained biological specimens for ordered tests and prepared for laboratory transport
- Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision
- Transported patients between rooms and appointments or testing locations
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
SWAN
St. Joseph East Hospital
Lexington , KY
05.2004 - 04.2016
- Organized paperwork such as charts and reports for office and patient needs
- Transcribed doctors’ medication orders, lab test requests and care plans
- Processed lab paperwork and requests according to physicians’ orders
- Maintained rapport with all unit staff, including physicians, nurse and other healthcare personnel
- Developed training protocols for new unit secretaries
- Provided information for patient admissions and discharges to foster timely processing
- Monitored inventory levels and advised management of need for replenishment
- Managed incoming calls and directed to appropriate department
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of customer service department
- Supported ambulation and physical therapy needs by conducting planned exercise routines
- Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep Registered Nurses informed of changes
- Transported patients between rooms and appointments or testing locations
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices
- Promoted good oral and personal hygiene by aiding intubated patients with shaving, bathing and teeth brushing
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments
- Evaluated patients to identify and address wounds, behavioral concerns and medically-relevant symptoms
- Obtained biological specimens for ordered tests and prepared for laboratory transport
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
- Helped patients effectively manage routine bathing, grooming and other hygiene needs
- Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy
NASR II
Thomson-Hood Veterans Center
Wilmore, KY
01.2002 - 05.2004
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments
- Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination
- Supported ambulation and physical therapy needs by conducting planned exercise routines
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
- Helped patients effectively manage routine bathing, grooming and other hygiene needs
- Obtained client medical history, including medication information, symptoms and allergies
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
- Evaluated patients to identify and address wounds, behavioral concerns and medically-relevant symptoms
- Delivered individualized patient care by recording vital signs, documenting observations, and evaluating patient needs
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Transported patients between rooms and appointments or testing locations
- Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision
- Promoted good oral and personal hygiene by aiding retired veterans patients with shaving, bathing and teeth brushing
- Obtained biological specimens for ordered tests and prepared for laboratory transport
- Oversaw and maintained patients' rooms, group living areas and nurse stations
Education
Associate of Arts - Associates in Arts
Bluegrass Community And Technical College
Lexington, KY2021
Certified Clinical Medical Assistant -
Kentucky Healthcare Training
Lexington Ky2019
Associate of Arts -
Eastern Kentucky University
Richmond, KY2011
High School Diploma -
Simon Kenton High School
Independence, KY06.1990
Skills
- Wound care specialist
- Patient privacy
- Patient-focused care
- Direct patient care
- CPR/First Aid certified
- Phlebotomy/ Venipuncture
- EKG Technician
Accomplishments
Top 25 Patient Satisfier
Face Of Quality Award
Key Contributor
Safety Coach
Mobility Coach
Wound Care Champion
Diabetes Champion
Timeline
Certified Medical Assistant
St. Joseph Health Cancer Care Hematology Oncology
10.2020 - Current
Certified Clinical Medical Assistant
Georgetown Family Physicians Express Care Clinic
09.2019 - Current
Patient Care Technician, ICU
Bethesda North Hospital
04.2016 - 05.2018
SWAN
St. Joseph East Hospital
05.2004 - 04.2016
NASR II
Thomson-Hood Veterans Center
01.2002 - 05.2004
Associate of Arts - Associates in Arts
Bluegrass Community And Technical College
Certified Clinical Medical Assistant -
Kentucky Healthcare Training
Associate of Arts -
Eastern Kentucky University
High School Diploma -
Simon Kenton High School