Summary
Overview
Work History
Education
Skills
Timeline
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Roberta Toninato

Cloverdale,CA

Summary

Experienced Cardiology Office Receptionist / Ref /Surgery Scheduler with over 20 years + of experience . Excellent reputation for resolving problems, improving customer satisfaction, patient resources and patient education. Excellent administrative expertise. Superb written and verbal communication skills talented at providing care services to patients. Scheduling surgeries & procedures, authorizations, referrals, checking patients in and out.

Overview

23
23
years of professional experience

Work History

Procedure Scheduler

Providence Cardiology
07.2021 - Current


  • Scheduled and confirmed appointments.
  • Expertly managed planning, scheduling and coordination of outpatient procedures.
  • Verified insurance coverage and obtained pre-authorizations for surgeries.
  • Educated patients about cardiac surgeries and provided treatment plan documentation.
  • Checked patients in and out and verified insurance coverage.
  • Coordinated referrals through other medical specialists and documented details in patient charts.
  • Coordinated with Cath lab & EP lab to set up surgeries & procedures.
  • Comforted patients by anticipating patients' anxieties, answering patients' questions.
  • Scheduled pre-op and Post-op appointments.
  • Clarifying physicians orders & answering questions thoroughly.
  • Partner with insurance company contacts to obtain authorizations related to cardiac procedures and surgery.

Front Office Receptionist, Ref, Surgery Scheduler

NorthBay Cardiology
08.2003 - 07.2021
  • Interact with patients professionally by phone, email or in-person to provide information and direct to desired staff members.
  • Oversee appointment scheduling and itinerary.
  • Explain procedures to patients to reduce anxieties and increase patient cooperation.
  • Educate patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
  • Register new patients and updated existing patient demographics by collecting detailed patient information including personal and financial information.
  • Protect patients' rights by maintaining confidentiality of medical, personal and financial information.
  • Partner with insurance company contacts to obtain authorizations related to performing medical procedures.
  • Schedule surgeries by making arrangements with surgical centers, Cath lab & EP lab.
  • Assess calls and inquiries to prioritize services based on medical emergencies.
  • Submit prescriptions to pharmacy via phone, fax or web.
  • Gather forms, copied insurance cards and verified eligibility with insurance companies.
  • Assist physicians in follow-through of care, Post-op & pre-op.
  • Promote office efficiency, coordinating charts, completing insurance forms and disability filling.

Front and Back Office Medical Assistant

Dr Sullivan, Dr Clegg & Dr Olson
11.2001 - 11.2002
  • Assessed calls and inquiries to prioritize services based on medical emergencies.
  • Phlebotomy and giving common injections for immunization and treatment.
  • Completed routine in-office laboratory tests such as checking patients' blood glucose or hemoglobin levels after basic finger sticks.
  • Verified patient information by interviewing patient, recording medical history and confirming purpose of visit.
  • Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
  • Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.

Education

Medical Assistant Certification - Medical Billing / Medical Assistant

Empire Business College
Santa Rosa, CA

Skills

  • Surgery & Procedure Scheduling - 20 years
  • Database administration
  • Insurance authorization for procedures and surgery
  • ICD-10 coding
  • Office scheduling
  • Documentation and control
  • Disability paperwork
  • Knowledge of patient assistance programs
  • CPT coding
  • EMR / EHR
  • Medical Office Administration
  • Explaining Procedures To Patients
  • Excellent Telephone Demeanor
  • Completing Insurance Forms
  • Epic
  • Pre-op & post op appointments for patients

Timeline

Procedure Scheduler

Providence Cardiology
07.2021 - Current

Front Office Receptionist, Ref, Surgery Scheduler

NorthBay Cardiology
08.2003 - 07.2021

Front and Back Office Medical Assistant

Dr Sullivan, Dr Clegg & Dr Olson
11.2001 - 11.2002

Medical Assistant Certification - Medical Billing / Medical Assistant

Empire Business College

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Roberta Toninato