Roberta R Worth
Tuolumne,CA
Summary
Front office professional with robust experience in maintaining welcoming environments and efficient administrative processes. Proven ability to manage high-volume reception areas while ensuring exceptional customer service. Known for strong teamwork, adaptability, and attention to detail in dynamic settings.
Overview
16
16
years of professional experience
Work History
Front Office Receptionist
Imperial Star Corporation (Imperial Courts)
Aptos, CA
05.2025 - 02.2026
- Coordinated member and guest check-in procedures to enhance visitor satisfaction and streamline operations.
- Answering incoming calls, directing them to the right department/person
- Scheduling of tennis courts and swim lanes
- Maintained clean reception area to promote positive, professional environment for clients.
- Developed strong relationships with clientele through excellent communication skills and genuine attentiveness to their needs.
Receptionist
Mercey Hot Springs
Firebaugh, CA
10.2021 - 06.2024
- Addressed guest concerns swiftly, enhancing overall satisfaction and fostering repeat visits.
- Managing guest check-in and check-out procedures, reservations, and payments.
- Handling payment and processing duties and provided customers with receipts and proper bills.
- Answering of a multi-line phone system and transferring callers quickly and accurately to appropriate departments.
- Managed communications: receive and distribute telephone, email, and guest suggestions.
On-site Manager
Beachcomber Mobile Home Park Co-operative, Inc.
Santa Cruz, CA
12.2018 - 10.2021
- Managed many projects at once and shifted priorities in a fast-paced environment.
- Maintained custody, security, and confidentiality of all office files and records.
- Maintained secure storage for keys, office supplies and checks.
- Handled the resident inquiries and concerns in a timely manner.
- Managed communications: receive and distribute telephone, fax, mail, email, and suggestion box items as appropriate.
- Prepared and managed the minutes of Board, Member, and Committee meetings.
- Prepared all correspondence, resident notices, charts and forms.
Administrative Technician Assistant-Student Worker
TRiO Educational Opportunity
Sonora, CA
05.2012 - 12.2016
- Facilitated the goals and objectives of the TRiO Program.
- Collaborated with colleagues in the creation of College Reading & Learning Association certification manuals:
- Student Access Database procedure manual
- Peer mentor training binder for certification
- TRiO student tools binder
- Individual and group student mentoring.
- Various data entry of pre, new and former participants into Student Access Database.
Instructional Support Technician-Student Worker
Disabled Student Special Programs
Sonora, CA
08.2014 - 04.2015
- Demonstrated an understanding, patient, and receptive attitude towards student’s learning styles.
- Instructional and administrative support duties:
- Assisted with Skills Development 610.
- Processed student test facilitation.
- Maintained daily/weekly appointment schedule for Special Programs staff.
- Implemented the principles and practices of filing and record keeping setup; facilitated filing workshop for student workers.
Instructor’s Aide, Columbia College
Office Technology Department
Sonora, CA
08.2010 - 04.2012
- Facilitated the goals and objectives of the Office Technology LAB.
- Maintained Keyboarding Pro software and Blackboard Learning Management System under the supervision of certificated staff Individual student instruction.
- Team player in lesson and program planning.
- Perform duties and responsibilities as directed.
Education
Associate of Arts - Liberal Studies: Emphasis in Elem Studies Teaching Preparation
Columbia Community College
Sonora, California04.2017
Associate of Science - Administrative Office Professional
Columbia Community College
Sonora, California04.2017
Skills
Excellent customer service skills
Advanced modern office methods and procedures
Telephone skills
Leadership skills
Team management
Ability to administer mission-critical projects under pressure
Microsoft Suite
QuickBooks
Adobe
Outlook
Publisher
Timeline
Front Office Receptionist
Imperial Star Corporation (Imperial Courts)
05.2025 - 02.2026
Receptionist
Mercey Hot Springs
10.2021 - 06.2024
On-site Manager
Beachcomber Mobile Home Park Co-operative, Inc.
12.2018 - 10.2021
Instructional Support Technician-Student Worker
Disabled Student Special Programs
08.2014 - 04.2015
Administrative Technician Assistant-Student Worker
TRiO Educational Opportunity
05.2012 - 12.2016
Instructor’s Aide, Columbia College
Office Technology Department
08.2010 - 04.2012
Associate of Science - Administrative Office Professional
Columbia Community College
Associate of Arts - Liberal Studies: Emphasis in Elem Studies Teaching Preparation
Columbia Community College