Robert (Bobby) Sorenson
Upper Sandusky,OH
Summary
Results-driven business leader with a successful history of launching and scaling Detail Oriented LLC, showcasing expertise in strategic planning, financial management, and market penetration. Proven track record of enhancing profit margins at Armageddon Plumbing through effective team collaboration and operational oversight. Core competencies include customer service excellence and sales proficiency, driving growth in competitive environments. Committed to leveraging entrepreneurial experience to elevate organizational performance and profitability.
Overview
32
32
years of professional experience
Work History
Small Business Owner
Detail Oriented LLC
Upper Sandusky, OH
01.2022 - Current
- Used steam cleaning equipment to remove dirt from engine and engine compartment.
- Assisted in training new detailers on tools, techniques, chemicals and supplies
- Provided customer service, explaining detailing processes and addressing concerns.
- Managed inventory of cleaning supplies and equipment, ensuring availability for tasks.
- Maintained accurate records of completed jobs for billing purposes.
- Served clients with on-site detailing services at businesses and homes.
Small Business Owner
Detail Oriented LLC
Antigo, WI
05.2006 - 03.2008
- Implemented eco-friendly cleaning solutions and methods to minimize environmental impact.
- Communicated effectively with customers regarding services offered by the business.
- Served clients with on-site detailing services at businesses and homes.
Small Business Owner
Dreamworx Mobile Detailing
Houston, TX
05.2001 - 03.2005
- Provided customers with information about their vehicle's condition prior to detailing work being completed.
- Washed exterior surfaces to remove dirt and debris from the body of the vehicle.
- Vacuumed vehicle interiors to remove loose dirt and debris.
- Shampooed carpets, floor mats and upholstery to clean stains and spills.
- Collected and tested samples of cleaning solutions, waxes, sealants etc.
- Removed minor flaws in refinish using sanding and buffing.
- Provided customer service, explaining detailing processes and addressing concerns.
- Scheduled detailing appointments and managed time effectively to meet customer demands.
Territory Sales Manager
Armageddon Plumbing
Houston, TX
11.2000 - 03.2005
- Monitored competitive activity and adjusted strategies to maintain market position.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Researched local zoning regulations as they pertain to individual job sites.
- Managed proposal and bidding phases of repair work and construction
- Traveled between multiple job sites within designated geographic region as needed.
Customer Service Phone Representative
Key Bank
Auburn , WA
01.1997 - 10.2000
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Maintained strong call control and quickly worked through scripts to address problems.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
Swing Manager
McDonald's
Tacoma, WA
03.1995 - 01.1997
- Managed customer relations and resolved issues to ensure satisfaction and loyalty.
- Trained new employees to ensure adherence to company standards and procedures.
- Facilitated team-building initiatives to enhance operational efficiency.
- Managed and coordinated employee schedules to ensure optimal shift coverage.
Car Salesperson
Parr Ford Mazda
Bremerton, WA
01.1995 - 03.1995
- Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices.
- Greeted customers to determine wants or needs.
- Collaborated with prospective customers over phone and email to schedule sales appointments.
- Analyzed customer needs to make suitable product recommendations and demonstrations.
Car Detailer, Car Alarm & Stereo Installations
Foss Car Audio
Tacoma, WA
03.1993 - 02.1995
- Assisted in training new detailers on techniques and company procedures.
- I cleaned cars both externally and internally by hand.
- Cleaned and conditioned leather, vinyl, and other interior materials.
- Detailed wheels, tires, and undercarriage to remove dirt and brake dust.
- Replaced defective hardware components when needed.
- Performed troubleshooting to diagnose and resolve system issues.
- Configured various car stereo equipment, including radios, speakers, and amps.
Car Detailer/Assistant Valet Manager
Parr Ford Mazda
Bremerton, WA
03.1994 - 01.1995
- Conducted thorough interior and exterior cleaning and detailing of vehicles to enhance appearance.
- Checked vehicles prior to service and immediately afterward to identify damages.
- Utilized a variety of tools, including buffers, polishers, steamers, brushes, scrapers, and other specialized equipment to clean vehicles.
- Inspected vehicles thoroughly before and after detailing to ensure quality of work.
- Removed stickers and decals from vehicle exteriors without damaging paint.
Education
Associate of Science - Clinical Psychology
Clover Park Technical College
Lakewood, WA10-2010
Some College (No Degree) - Marriage and Family Therapy
Pacific Lutheran University
Tacoma, WASkills
- New business launch
- Business management and development
- New market research
- Business operations leadership
- Accounting oversight
Timeline
Small Business Owner
Detail Oriented LLC
01.2022 - Current
Small Business Owner
Detail Oriented LLC
05.2006 - 03.2008
Small Business Owner
Dreamworx Mobile Detailing
05.2001 - 03.2005
Territory Sales Manager
Armageddon Plumbing
11.2000 - 03.2005
Customer Service Phone Representative
Key Bank
01.1997 - 10.2000
Swing Manager
McDonald's
03.1995 - 01.1997
Car Salesperson
Parr Ford Mazda
01.1995 - 03.1995
Car Detailer/Assistant Valet Manager
Parr Ford Mazda
03.1994 - 01.1995
Car Detailer, Car Alarm & Stereo Installations
Foss Car Audio
03.1993 - 02.1995
Associate of Science - Clinical Psychology
Clover Park Technical College
Some College (No Degree) - Marriage and Family Therapy
Pacific Lutheran University
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