Robert C Trejo
IT Specalist
Palatine, IL,Palatine, Illinois
Summary
Versatile IT Specialist with 5+ years of experience between IT and Customer Service Support. Goal driven and dependable, seeking to help improve and grow with a company. Backgrounds in multiple programs including C++.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Inside Sales Representative
Quill Corporation
, Illinois
10.2021 - Current
- Rebuild customer relations with former customers by discovering needs
- Cold Call, Outbound Call, Telemarketing
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Handled 6 hours of calls per day to address customer inquiries and concerns.
Freelance Photographer
Self-employed
06.2018 - Current
- Corporate, Events, Family, and Nature photographer specializing in studio and candid shots.
IT Technical Support
CCC Intelligent Solutions
Rosemont, Illinois
10.2020 - 08.2021
- Provide Tech Support to various shops, including training
- Outbound Tech Support to various shops with technical issues remotely via programming and walk throughs
- Process and create system emails.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Order picking
ConneXion
Buffalo Grove, Illinois
02.2020 - 09.2020
- Picked, assembled, packed and loaded orders within specific timeframes.
Shipping and Receiving Associate
Business IT Source
, IL
02.2019 - 05.2019
- Pick, lab transfer for softwear and hardware install, shipping finished products
- Carried out day-to-day duties accurately and efficiently.
- Maintained energy and enthusiasm in fast-paced environment.
Inventory Specialist/Customer Service/Conon Expert
Best Buy
11.2014 - 02.2019
- Taught and trained in technology products and brand sales
- Geek Squad
- Taught and trained in Canon product, Canon sales and trouble shooting and tech support
- Boosted sales revenue by skillfully promoting diverse service options.
Education
Associate of Arts - IT
Westwood College - Dupage
Woodridge, IL 08.2009 - 05.2012
High School Diploma -
Rolling Meadows High School
Rolling Meadows, IL 08.2005 - 05.2009
Skills
Bilingual
Desktop Technical Support
Application installations
Helpdesk services
Technical Support
Computer Literacy
Machine Learning
C
Cloud Management
Complaint resolution
Teamwork
References
- Vlad Palnadev | CCC | (773 )816-0887
- Nigel | ConneXion | (847) 307-9032
- Kyler Jurrasic | Business IT Source | (773) 217-0110
- Cassidy Camarata | Best Buy | (224) 610-9584
Timeline
Inside Sales Representative
Quill Corporation
10.2021 - Current
IT Technical Support
CCC Intelligent Solutions
10.2020 - 08.2021
Order picking
ConneXion
02.2020 - 09.2020
Shipping and Receiving Associate
Business IT Source
02.2019 - 05.2019
Freelance Photographer
Self-employed
06.2018 - Current
Inventory Specialist/Customer Service/Conon Expert
Best Buy
11.2014 - 02.2019
Associate of Arts - IT
Westwood College - Dupage
08.2009 - 05.2012
High School Diploma -
Rolling Meadows High School
08.2005 - 05.2009