Robert E. Schaffer
Battle Creek,MI
Summary
Primary Skillset : Sales, Customer Service and Supervision
Overview
57
57
years of professional experience
Work History
Insurance Agent
Representing Symmetry Financial Group
06.2021 - Current
- Excel at outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consult with customers to assess needs and propose optimal solutions.
- Assist with application process
- Responded to customer calls swiftly to resolve issues and answer questions.
Co- owner / Employer
Schaffer Adult Foster Care
Battle Creek, MI
01.1998 - Current
- 269-275-3415 Tracie Schaffer
- Task: Resident care, purchasing & property maintenance
Assistant Manager / Sales
Car City
Battle Creek, MI
07.2016 - 05.2021
- Completed store opening and closing procedures by counting drawers and managing security.
- Trained new associates in successful sales and performance strategies.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Helped clients obtain financing approval through our sister company Orbit Leasing
- Contributed to 3 record months of sales for our location
- Completed delivery paperwork with customer and extended service contract over 90 percent of the time
Insurance Agent
NBP
Troy, MI
01.2004 - 01.2012
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Set appointments through purchased lead
- Consistently increased sales
Independent contractor, Shift Supervisor
Cintas
Battle Creek, MI
01.1999 - 01.2004
- This location was closed
- Started as Route Builder finished as 2nd shift supervisor
- Managed 5 people and made sure task were completed and that building was properly closed
Customer Service / Sales David Marsoupian
Commercial Building Materials
Ypsilanti, MI
01.1986 - 01.1999
- Delivered superior customer service to retain existing customers and attract future customers.
- Determined customer needs and interests to recommend products to customers.
- Assisted in collections
- Performed purchasing operations for showroom inventory
- Scheduled deliveries
- Go to rep at store for the majority of regular customers
- Scheduled special orders
Education
Lincoln High School
Washtenaw Community College
Skills
- Quotes and Sales
- Proficient at appointment setting for purchased leads
- Assist with enrollment process
- Outstanding customer service and follow-up
- Management experience
- Consistently add to book of business
Timeline
Insurance Agent
Representing Symmetry Financial Group
06.2021 - Current
Assistant Manager / Sales
Car City
07.2016 - 05.2021
Insurance Agent
NBP
01.2004 - 01.2012
Independent contractor, Shift Supervisor
Cintas
01.1999 - 01.2004
Co- owner / Employer
Schaffer Adult Foster Care
01.1998 - Current
Customer Service / Sales David Marsoupian
Commercial Building Materials
01.1986 - 01.1999
Lincoln High School
Washtenaw Community College