Robert George Adach
St. Louis,IL
Summary
Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.
Overview
18
18
years of professional experience
Work History
Owner
Adach Consulting, LLC
05.2022 - Current
- Developed strategic business plans to enhance client services and expand market reach.
- Oversaw project management processes, ensuring timely delivery of consulting solutions.
- Cultivated client relationships, resulting in increased repeat business and referrals.
IT Project Manager/Architect
Association of Social Work Boards (ASWB)
04.2017 - 04.2021
- Led cross-functional teams to deliver complex IT projects on time and within budget.
- Developed project plans, timelines, and resource allocation strategies to optimize workflow efficiency.
- Coordinated application developers for various ASWB departments in modernizing and consolidating 23 internal applications into a single-source application.
- Supported the development team using Agile methodology throughout the software development lifecycle.
- Streamlined processes to save the organization over 5,000 man hours per year by automating manual processes.
- Provided data analysis support, including report generation, to departments.
- Responsible for the creation of development work items, quality assurance testing, and deployment of software.
- Assisted staff in reviewing and recommending improvements to existing processes and procedures to eliminate manual work efforts, and increase productivity.
- Provided feedback to IT staff on security and other IT-related items to ensure optimal performance of ASWB systems.
- Oversaw project documentation, ensuring accuracy and compliance with industry standards and best practices.
- Facilitated stakeholder meetings to gather requirements and ensure alignment with organizational goals.
Implementation Specialist
Heuristic Solutions
06.2014 - 04.2017
- Communicated and collaborated with team members and clients to analyze information, functional requirements, and business rules, to deliver a range of relevant artifacts.
- Built, tested, and deployed client configurations of Learning Builder applications.
- Assisted with the management of development items through the software development lifecycle.
- Implemented an ITIL-based Incident Response process and served as the primary point of contact, which involved coordinating communications between clients, vendors, and internal staff when system issues arose or during periods of planned system maintenance.
- Developed training programs for clients on new system features and functionalities.
- Analyzed user feedback to drive continuous improvement in implementation processes.
- Managed project timelines, ensuring on-time delivery of implementation milestones.
Project Manager
OmniSolve, LLC
01.2014 - 06.2014
- Gathered and documented requirements for digital signature solutions.
- Coordinated team meetings with various business lines to ensure the proper level of requirement scope and consistency between organizational needs.
- Led cross-functional teams to deliver complex projects on time and within budget.
Senior Consultant
Eventus Solutions Group, LLC
08.2013 - 11.2013
- Worked with client document business, system, and application requirements, and facilitated group meetings to ensure the team understood the requirements.
- Documented system, data, and business workflows that validate requirements.
- Evaluated clients' needs and created plan of action to provide solutions.
Senior Business Analyst
GXS, Inc.
02.2008 - 08.2013
- Gathered requirements and oversaw development of Siebel application to enhance functionality.
- Developed email notification system process to notify clients of various network and service maintenance activities and outages.
- Provided technical expertise and coaching to design an extensive Business Analytics environment for professional services and customer support organizations.
- Served as Project Manager to integrate Oracle Siebel CRM with various CRM platforms used by customers to streamline technical support and communications.
- Assisted with the implementation of and troubleshooting of EDI mappings for clients.
Incident Manager
GXS, Inc.
02.2008 - 08.2013
- Led companywide project to streamline call routing scripts and IVR messaging to be consistent across all business units.
- Served as Project Lead for redesign of Incident Management process, to align with ITIL v3 framework.
- Worked with global IT teams to create and implement system enhancements to increase efficiency within the systems utilized for customer issue resolution.
- Oversaw review and approval of all customer support processes and procedures to ensure efficiency with other departments to increase agent productivity.
Education
Bachelor of Science - Computer Science
Strayer University
Skills
- Strategic planning
- Client relationship management
- Project management
- Agile methodology
- Process automation
- Data analysis
- Software development lifecycle
- Requirements gathering
- Application development coordination
- Stakeholder engagement
- Continuous improvement processes
- Training program development
- Incident response coordination
- Workflow optimization
- Small business operations
- Customer relations
- Verbal and written communication
- Client service
Timeline
Owner
Adach Consulting, LLC
05.2022 - Current
IT Project Manager/Architect
Association of Social Work Boards (ASWB)
04.2017 - 04.2021
Implementation Specialist
Heuristic Solutions
06.2014 - 04.2017
Project Manager
OmniSolve, LLC
01.2014 - 06.2014
Senior Consultant
Eventus Solutions Group, LLC
08.2013 - 11.2013
Senior Business Analyst
GXS, Inc.
02.2008 - 08.2013
Incident Manager
GXS, Inc.
02.2008 - 08.2013
Bachelor of Science - Computer Science
Strayer University