
Executed strategic B2B sales account management in telecommunications, enhancing client relationships and driving revenue growth for over 7 years.
Utilized native-level proficiency in English and Spanish to facilitate effective communication across diverse audiences
Enhanced customer experience by providing in-depth information on fixed wireless access, VoIP, managed IT services, and cybersecurity solutions
Applied expert financial analysis to evaluate billing proration and effectively manage device promotion schedules
Led initiatives to optimize CRM software usage, including Salesforce and HubSpot, enhancing customer relationship management for sales teams Utilized POS systems to streamline sales operations Provided training for team members on CRM functionalities to drive user adoption and proficiency
Oversaw daily operations by leveraging Microsoft Office and Outlook Managed Excel spreadsheets to streamline data organization Enhanced team productivity through strategic implementation of AI-driven workflow tools
Executed targeted cold calling to identify prospects and create sales opportunities, enhancing overall sales pipeline
Enhanced relationship management by utilizing de-escalation methods and fostering empathetic communication to resolve conflicts