ROBERT H. SANTIAGO
San Francisco,CA
Summary
To obtain a position with the Federal Government.
Over 15 Years of professional experience emphasizing the importance of teamwork And public And human relations. Excellent in communicating with of thousands customers from all cultures. Sought after for enthusiasm And perseverance to tackle and solve the most difficult tasks. Fluent and conversant in Spanish. Efficient in the use of MS Word. Knowledge of CATV, Telecom, Networking, HSIA. 11 Years of experience in troubleshooting and repairing computer hardware. Proficient with Microsoft XP, Professional, Windows 7, Windows 10 and Windows 11. Helpful professional commended as valuable team player with expertise in hotels in the San Francisco Bay Area. and Ready to bring 11 years of relevant work experience to new position in the Mechanical industry with the Federal Government.
Overview
20
20
years of professional experience
Work History
Field Service Representative
Sonifi Solutions
- Direct field service support of pay-per-view, satellite TV systems, and high-speed internet
- Proficient with computers, repairing, reprogramming, and upgrading different systems Installs
- Installing streaming apps to all guest rooms using STAYCAST, interactive, and internet services
- Ability to work independently on different programs, computer systems and problems found
- Working with network connectivity thru IP, coax, VOIP, in some cases Fiber optics.
Material Handler / Equipment Handler
FedEx SFO
01.2023 - Current
- Package and mail handler
- Equipment handler
- (Tugs & Loaders)
- SIDA certified (San Francisco International Airport)65
- Lifted up to 60 pounds on regular basis.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Used hand-held scanners and physical logs to accurately track item movements.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Maintained a clean, organized warehouse space for efficient operations and easy navigation during peak shipping seasons.
- Improved package handling efficiency by implementing proper lifting techniques and using equipment effectively.
- Demonstrated professionalism under pressure during high-volume periods while maintaining attention to detail in package handling tasks.
Field Service Technician
Lodgenet Interactive Corporation
01.2005 - 01.2008
- Direct field service support of pay-per-view, satellite TV systems, and high-speed internet
- Proficient with computers, repairing, reprogramming, and upgrading different systems
- Ability to learn quickly, provide strong customer service
- Able to work independently on different programs, computer systems and problems found. Known to meet deadlines fast and efficiently Maintained company field response vehicle stocked with repair and replacement parts valued over $1000.00
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Responded quickly to emergency maintenance requests for timely on-call support.
Maintenance Engineer
Crowne Plaza Hotel
02.2004 - 01.2005
- As acting chief engineer, led and supervised seven engineers in safe, productively running of daily duties and property operations.
Education
Associate of Science - Information Technology-Computer Network Systems
ITT Technical Institute
Concord, CA06.2011
Skills
- Great communication skills in both english and Spanish
- Adaptability to change in field operation environments
- Excellent team player and able to work alone
- Able to work with many types of tools
Phone
(415) 596-8886
Timeline
Material Handler / Equipment Handler
FedEx SFO
01.2023 - Current
Field Service Technician
Lodgenet Interactive Corporation
01.2005 - 01.2008
Maintenance Engineer
Crowne Plaza Hotel
02.2004 - 01.2005
Field Service Representative
Sonifi Solutions
Associate of Science - Information Technology-Computer Network Systems
ITT Technical Institute
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