Roberto Alcalde

• Greeted customers at counter to fulfill requests and answer questions.
• Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
• Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
• Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
• Served as a supervisor to ensure the department was properly running.

Promoted to Publix Customer Service Staff upon 6 months of hiring, I enjoyed this role by learning the process of cash handling and taking care of our customers. Considered a high pressure job due to the fact that you are handling thousands of dollars with our premium money services and expected to supervise the flow of the department to ensure Publix Customer Service standards are being met.