Summary
Overview
Work History
Education
Skills
Certification
Languages
Food Safety Certified
Timeline
Generic

Roberto Alcalde

Davenport

Summary

Elevated customer experiences and streamlined operations at Publix, leveraging interactive communication skills and adeptness in inventory control. Within six months, advanced to Customer Service Office Staff, demonstrating exceptional cash handling and supervisory capabilities to uphold stringent service standards. Proven track record in enhancing food sales through effective merchandising displays.


Overview

3
3
years of professional experience
1
1
Certification

Work History

Deli Clerk

Publix
03.2023 - Current
  • Greeted customers at the counter to fulfill requests and answer questions.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Served as a supervisor to ensure the department was properly running.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.

Customer Service Office Staff Member

Publix
03.2022 - Current
  • Managed high call volume with exceptional professionalism, ensuring timely responses to customer needs.
  • Reduced wait times for customers through efficient multitasking and prioritization skills.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Handle cash, credit/debit cards, checks, gift cards, and digital payments.
  • Followed Publix procedures for counting and balancing cash drawers.
  • Handled high-value cash transactions with precision and adherence to strict security protocols, ensuring accuracy and accountability at all times.


Education

High School Diploma -

Miami Springs Senior High School
Miami, Florida

Skills

  • Multitasking Abilities
  • Customer service excellence
  • Money handling
  • Call center experience
  • Issue and complaint resolution

Certification

Food Safety Manager Certification

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Food Safety Certified

Certified by Servsafe in Supervising Food Operations 

Timeline

Deli Clerk

Publix
03.2023 - Current

Customer Service Office Staff Member

Publix
03.2022 - Current

High School Diploma -

Miami Springs Senior High School

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Roberto Alcalde