Roberto Barraza
El Paso,TX
Summary
Talented in Leadership, Sales and Customer Service. Effective at multi-tasking and maintaining a friendly attitude under pressure. Efficiently builds loyalty and long-term relationships with customers while consistently achieving individual and team goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Alorica (Bank Of America)
02.2022 - 02.2024
- Assisted Bank of America customers by actively listening to them, handled concerns quickly, and escalated major issues to the supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Bank Teller
Wells Fargo
12.2018 - 11.2020
- Provided account services by receiving deposits and loan or credit card payments, cashing checks, issuing withdrawals, and also process commercial deposits and change orders.
- Promoted products or services to each customer according to their needs.
- Complied with bank operations and security procedures by participating in all dual-control functions.
- Also worked in a drive through motor bank for several months, in a faster paced environment.
Personal Banker
First Convenience Bank
1 2018 - 12.2018
- Rapidly and efficiently prepared customer money withdrawals and deposits.
- Answered telephone inquiries on banking products including checking, savings and lines of credit.
- Processed Western Union, money order and utility payment transactions.
- Advised clients on personal, auto and mortgage loans.
- Created member account profiles on their online banking applications.
Sales Consultant
Sprint
10.2014 - 12.2015
- Provided total sales solution to the customer regarding their wireless needs.
- Met or exceeded key performance objectives that include sales and customer service.
- Documented all customer inquiries and comments thoroughly and quickly.
- Processed cash and credit payments rapidly and accurately.
- Contributed to team success by exceeding team sales goals for three straight quarters.
Education
Associate of Applied Science - Dental Assisting
Southwest University At El Paso
El Paso, TX05.2025
Skills
- Sales Experience
- Excellent communication skills
- Staff training and development
- Personal Banker specialist
- Strong work ethic
- Customer service-oriented
- Rapid data entry skills
- Meticulous attention to detail
Languages
Fluent in English and Spanish. Speak, read and write.
Timeline
Customer Service Representative
Alorica (Bank Of America)
02.2022 - 02.2024
Bank Teller
Wells Fargo
12.2018 - 11.2020
Sales Consultant
Sprint
10.2014 - 12.2015
Personal Banker
First Convenience Bank
1 2018 - 12.2018
Associate of Applied Science - Dental Assisting
Southwest University At El Paso
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