Kylie Hernandez
Baldwin City,KS
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated college graduate with a background in numerous physical demanding activities and native-level Spanish fluency. High-level organizational and communications skills leading to optimum outcomes in challenging environment.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Walgreens
03.2020 - 05.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Spanish Translator
Baldwin Junior High/High school
03.2022 - 10.2022
- Offered translation support for interviews and employment-related processes concerning Spanish speakers.
- Conducted quality control checks on translated content to guarantee accuracy and consistency across all materials.
- Translated and adapted social messaging, online content and marketing collateral.
Education
Bachelor of Arts in Psychology -
Baker University
Baldwin City, KS05.2024
Skills
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
- Fluent Spanish
- Public Speaking
Leadership Experience
- NAIA Division I Collegiate Cheer Team, 2023, 2024, Baker University, Baldwin City, KS
- NAIA Division I Collegiate Women’s Wrestling Team, 2020, 2023, Baker University, Baldwin City, KS
- Emerging Leaders’ Summit, 2020, 2020, Baker University, Baldwin City, KS
Timeline
Spanish Translator
Baldwin Junior High/High school
03.2022 - 10.2022
Customer Service Associate
Walgreens
03.2020 - 05.2024
Bachelor of Arts in Psychology -
Baker University
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