ROBERTO G. IRAHETA
Palmdale,CA
Summary
Hospitality professional with leadership across front office and full-property operations. Manages staffing, training, budgets, and guest recovery while supporting revenue planning, occupancy goals, and property improvements that strengthen service quality and daily performance.
Overview
17
17
years of professional experience
Work History
General Manager
Wyndham Garden Lancaster
Lancaster, CA
12.2024 - 09.2026
- Directed daily hotel operations across front office, housekeeping, and food service teams.
- Coordinated staffing schedules, training, and performance reviews for department supervisors.
- Managed budget planning, expense control, and purchasing for full property operations.
- Resolved guest concerns, service issues, and escalated complaints with professionalism.
- Collaborated with ownership on strategy, revenue planning, and property improvements.
- Enforced safety, cleanliness, and brand compliance across all hotel departments.
- Reviewed sales forecasts, occupancy trends, and operational reports for decision making.
- Performed administrative tasks such as payroll processing or updating employee records.
- Analyzed market data to identify trends in occupancy rates, pricing strategies.
- Negotiated rates with corporate entities related to extended stay contracts.
Front Desk Supervisor
Best Western Plus
Lancaster, CA
05.2023 - 12.2024
- Supervised front desk operations, supporting guest check-in and check-out.
- Trained front desk staff on Best Western Plus service standards and procedures.
- Developed lasting relationships with guests that built loyalty and drove hotel revenue.
- Created and managed all reservations for our frequent guests and loyal companies weekly.
REMOTE INDEPENDENT CONTRACTOR
Appen LTD.
, Australia
07.2019 - 04.2023
- Assess the quality and relevance of information in news feeds, advertisements, and search results.
- Search Engine Evaluator.
- Conduct in depth internet-based research and provide information evaluating for leading companies around the globe.
- Responded to and promptly resolved issues related to search engines.
- Manage personal data.
- Prepared required paperwork pertaining to the departmental functions.
Bartender/ Manager
Northern Territory
Brooklyn, New York
09.2014 - 04.2019
- Delivered bar service for customers with professional, friendly communication and exceptional customer service.
- Mixed cocktails and beverages using standard recipes and venue procedures.
- Managed cash, POS transactions, and closing till reconciliations.
- Trained bartenders on drink recipes, service standards, and guest handling
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Ensured compliance with New York health codes regarding food storage temperatures and alcohol serving guidelines.
GUEST SERVICE AGENT
Econo Lodge Times Square Hotel
New York, NEW YORK
03.2010 - 09.2014
- Coordinated with housekeeping to handle special requests for guests.
- Promoted hotel brand loyalty programs to encourage guest participation.
- Assisted guests with making or canceling reservations through the hotel's reservation system.
- Made travel arrangements for sightseeing and other tours.
- Answered multi-line switchboard phone to respond to customer inquiries.
- Used a hotel communication log and verbal or electronic means to notify fellow associates and supervisors of pertinent information.
- Verified correct posting of charges and credits to customer name or room number.
- Printed contingency lists to have record of guests in case of emergency.
- Welcomed arriving guests to the hotel to complete arrival and check-in procedures.
- Arranged for replacement of items lost by travelers.
- Provided information about local shopping, dining, nightlife and recreational destinations.
- Received, stored and delivered luggage and mail.
Education
High School Diploma -
Colegio Luz De Israel
San Salvador, El Salvador11-2004
Some College (No Degree) - PHARMACEUTICAL CHEMISTRY
Central American University (Universidad Jose Simeon Canas)
San Salvador, EL SALVADORSkills
- Staff Supervision
- Administrative Support
- Vendor Interaction
- Safety Procedures
- Employee Development
- Employee Scheduling
- Punctual
- Guest Satisfaction
- Staff Training
- Document Organization
- Policy and Procedure Adherence
- Outstanding Communication Skills
- Accounts Payable and Accounts Receivable
- Revenue management
- Hotel operations
- Property management systems
- Payroll administration
- Sales and marketing
- Networking
LANGUAGES
English and Spanish Fluent
Timeline
General Manager
Wyndham Garden Lancaster
12.2024 - 09.2026
Front Desk Supervisor
Best Western Plus
05.2023 - 12.2024
REMOTE INDEPENDENT CONTRACTOR
Appen LTD.
07.2019 - 04.2023
Bartender/ Manager
Northern Territory
09.2014 - 04.2019
GUEST SERVICE AGENT
Econo Lodge Times Square Hotel
03.2010 - 09.2014
High School Diploma -
Colegio Luz De Israel
Some College (No Degree) - PHARMACEUTICAL CHEMISTRY
Central American University (Universidad Jose Simeon Canas)