Roberto Mendez
Union City
Summary
Proactive Assistant General Manager and Fitness Director with extensive experience in team leadership, operations management, and customer satisfaction. Proven success in mentoring staff, developing targeted marketing strategies, and enhancing member experience. Skilled in sales, staff management, and creating innovative fitness programs to drive business growth.
Overview
24
24
years of professional experience
Work History
Assistant General Manager
Crunch Fitness
04.2023 - 09.2023
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Sales, Marketing and Promotions of Personal training Packages.
- Oversee all Functions of the facility from new member sales, personal training, front desk, maintenance, customer service and Staff training.
Fitness Director
Retro Fitness
01.2004 - 06.2004
- Championed a culture of continuous improvement by regularly soliciting feedback from members and staff, implementing necessary changes to better serve their needs.
- Oversaw successful implementation of group exercise classes, leading to increased class attendance rates and customer satisfaction.
- Improved member retention by creating and implementing engaging fitness programs tailored to individual needs.
- Conducted regular performance reviews for staff members, providing constructive feedback to support growth and development.
- Enhanced overall gym experience by consistently maintaining a clean, organized, and safe workout environment.
- Instituted a formal onboarding process for new employees to streamline their transition into the organization and facilitate long-term success in their roles.
- Led team meetings focused on professional development, sharing best practices, and discussing strategies for overcoming challenges faced in the fitness industry.
- Mentored new trainers, fostering a team-oriented culture that prioritized ongoing professional development.
- Increased personal training revenue by developing targeted marketing strategies for fitness services.
- Sales, Marketing and Promotions of Personal training Packages.
Assistant Fitness Director
New York Sports Club
03.2002 - 06.2002
- Assisted in recruiting, interviewing, and training new fitness staff members to ensure a high-quality team was maintained.
- Supported personal trainers by providing guidance on best practices and current industry trends for continuous improvement of service quality.
- Monitored gym usage patterns to identify opportunities for enhancing member experience or making operational adjustments as needed.
- Increased awareness of the importance of health and wellness within the local community through outreach efforts like seminars or sponsorships of charity events.
- Improved overall functionality of the gym facility by suggesting upgrades or renovations based on member feedback.
- Collaborated with Fitness Director to create innovative fitness classes, attracting new members and increasing overall attendance.
- Facilitated communication between members and fitness staff, addressing concerns and resolving issues promptly.
- Sales, Marketing and Promotions of Personal training Packages.
Fitness Director
Bally's Total Fitness
09.2001 - 02.2002
- Evaluated equipment needs and made strategic purchasing recommendations to optimize facility usage and minimize costs.
- Championed a culture of continuous improvement by regularly soliciting feedback from members and staff, implementing necessary changes to better serve their needs.
- Implemented data-driven decision-making processes to identify areas for improvement within the fitness center''s operations.
- Established partnerships with local health providers to offer additional wellness services, such as physical therapy or nutrition counseling, thereby further enhancing the value of membership.
- Mentored new trainers, fostering a team-oriented culture that prioritized ongoing professional development.
- Enhanced overall gym experience by consistently maintaining a clean, organized, and safe workout environment.
- Led team meetings focused on professional development, sharing best practices, and discussing strategies for overcoming challenges faced in the fitness industry.
- Increased personal training revenue by developing targeted marketing strategies for fitness services.
- Helped clients reach fitness objectives by providing encouragement and motivation.
- Designed innovative fitness plans to keep clients engaged.
- Sales, Marketing and Promotions of Personal training Packages.
- Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
Operations Manager
Bally's Total Fitness
02.2001 - 08.2001
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Personal Trainer
Bally's Total Fitness
01.2000 - 02.2001
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
- Provided exceptional customer service to gym members as well as prospective clients interested in personal training services.
- Designed specific workout systems for individual clients based on performance ability.
- Conducted thorough fitness assessments to establish baseline measurements and set achievable goals for clients.
- Maintained detailed records of client progress, using data analysis to make informed decisions about future training approaches.
- Sales, Marketing and Promotions of Personal training Packages.
Education
High School Diploma -
Union Hill High School
Union City, NJSkills
- Staff Management
- Staff Development
- Fitness Assessments
- Membership retention
- Body composition analysis
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Adaptability and Flexibility
- Team building
- Self Motivation
- Professional Demeanor
Languages
Spanish
Native or Bilingual
Timeline
Assistant General Manager
Crunch Fitness
04.2023 - 09.2023
Fitness Director
Retro Fitness
01.2004 - 06.2004
Assistant Fitness Director
New York Sports Club
03.2002 - 06.2002
Fitness Director
Bally's Total Fitness
09.2001 - 02.2002
Operations Manager
Bally's Total Fitness
02.2001 - 08.2001
Personal Trainer
Bally's Total Fitness
01.2000 - 02.2001
High School Diploma -
Union Hill High School
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