Roberto Netro
Mount Pleasant,TX
Summary
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
Panda Express
Paris, TX
12.2022 - 10.2025
- Oversaw daily operations to ensure efficient service and food quality.
- Managed staff schedules to optimize labor and meet customer needs.
- Trained new employees on company policies and operational procedures.
- Coordinated team meetings to align goals and improve communication.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Ensured compliance with health regulations and safety standards consistently.
- Monitored performance metrics to identify areas for operational improvement.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Administered employee discipline through verbal and written warnings.
- Tracked monthly sales to generate reports for business development planning.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Developed service and sales strategies to improve retention and revenue.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Chef
Panda Express
Mount Pleasant, TX
06.2017 - 11.2022
- Managed kitchen operations, ensuring timely meal preparation and service.
- Trained junior kitchen staff on food safety and cooking techniques.
- Monitored inventory levels, assisting in ordering supplies as needed.
- Maintained a clean work environment by adhering to sanitation policies and procedures.
- Prepared high-quality dishes according to established recipes.
- Stored foods correctly using correct storage containers and labeling systems.
- Monitored food preparation methods, portion sizes and garnishing of dishes to ensure that food was prepared in accordance with the restaurant's recipes and presentation standards.
- Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
Education
Associate of Applied Science - Autobody Repair
Northeast Texas Community College
Mount Pleasant, TX12-2022
Skills
- Operational efficiency
- Effective communication
- Time management
- Analytical thinking
- Leadership
- Bilingual
- Efficient multi-tasker
- Training and coaching
- Time and resource optimization
- Performance improvement
- Profit and loss
- Change implementation
- Cost analysis and savings
- Project management
Languages
Spanish
Professional
Accomplishments
- 2024 Role Model of Guest Love Builder by achieving top 3 in Operational Service Audit with 97% passing rate
- 2024 Outstanding KPI Certificate of Achievement
Affiliations
- Computer building and gaming
- Fishing
- Landscaping
- Home improvement
- Grilling
Certification
- Certificate in Autobody Repair
References
References available upon request.
Timeline
General Manager
Panda Express
12.2022 - 10.2025
Chef
Panda Express
06.2017 - 11.2022
Associate of Applied Science - Autobody Repair
Northeast Texas Community College