Roberto Ortega

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Provided positive first impressions to welcome existing, new and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• Prepared merchandise for sales floor by pricing or tagging.
• Solved customer challenges by offering relevant products and services.
• Increased sales by offering advice on purchases and promoting additional products.
• Achieved perfect attendance and on-time record.
• Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
• Loaded and unloaded merchandise using ladder and pallet jack.
• Applied security and loss prevention training toward recognizing risks and reducing store theft.

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Provided positive first impressions to welcome existing, new and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• Achieved perfect attendance and on-time record.
• Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
• Loaded and unloaded merchandise using ladder and pallet jack.
• Applied security and loss prevention training toward recognizing risks and reducing store theft.
• Solved customer challenges by offering relevant products and services.

Monitored the premises to prevent unauthorized entrance and activity. Oversaw the parking lot to avoid traffic issues.

• Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
• Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
• Reported suspicious activities and persons to law enforcement.

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Patrolled and monitored premises in company vehicle, on bicycle and by foot.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
• Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
• Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.

• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Patrolled and monitored premises in company vehicle, on bicycle and by foot.
• Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
• Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.