ROBERTO PEREZ
Orland Park,FL
Summary
Dynamic and dedicated flight attendant and customer service professional with extensive experience in the aviation and retail industries. Skilled in passenger assistance, safety compliance, conflict resolution, and emergency response, with a proven ability to enhance customer satisfaction and ensure operational efficiency. Adept at promoting onboard sales, and delivering exceptional service under high-pressure situations. Strong communicator and team player committed to maintaining safety standards, resolving issues promptly, and contributing to positive guest experiences.
A highly professional aviation service provider prepared to bring strong customer service acumen and safety compliance expertise to role. Known for fostering teamwork and delivering reliable service in dynamic environments. Skilled in conflict resolution and emergency response, consistently ensuring passenger satisfaction and safety.
Experienced with providing top-tier in-flight service and maintaining safety standards. Utilizes effective communication and problem-solving skills to handle diverse passenger needs and situations. Track record of ensuring smooth operations and delivering positive flight experience.
Overview
16
16
years of professional experience
1
1
Certification
Work History
FLIGHT ATTENDANT
Spirit Airlines, Inc.
Dania Beach, FL
12.2015 - 05.2026
- Ensure the safety, security, and comfort of guests by conducting thorough pre-flight safety checks and demonstrating emergency procedures; maintain compliance with Federal Aviation Regulations (FARs) and company policies through vigilant monitoring and enforcement.
- Greet guests warmly, provide assistance during boarding, in-flight, and deplaning to enhance their travel experience; respond swiftly and effectively to in-flight emergencies, including medical situations, by offering guidance, support, and first aid assistance.
- Promote and sell onboard products such as snacks and beverages using point-of-sale devices to boost sales and revenue; lead and coordinate with team members and guests during routine and non-routine operations to ensure seamless flight service delivery.
- Ensured passenger safety and compliance with federal regulations during all phases of flight.
- Delivered exceptional customer service, addressing inquiries and resolving issues to enhance passenger satisfaction.
CUSTOMER SERVICE AGENT
Western Beef Supermarket
Pembroke Pines, FL
01.2013 - 01.2015
- Delivered exceptional passenger assistance by addressing various travel needs to enhance customer satisfaction; facilitated smooth check-in processes, issued boarding passes, and managed baggage handling efficiently.
- Provided comprehensive information on flight schedules, delays, cancellations, and airline policies; responded promptly to passenger inquiries, resolving issues such as flight rebookings and addressing complaints.
- Ensured strict compliance with safety and security protocols to maintain a safe travel environment; operated at airport ticket counters and gate areas, maintaining a friendly, professional, and approachable demeanor.
- Key Accomplishments:
- Consistently upheld airline customer service standards through positive interactions, personalized support and on point problem solving; volunteered to support multiple station operations during staffing shortages, demonstrating adaptability and team commitment.
CUSTOMER SERVICE REPRESENTATIVE
S&R Forklift
Cutler Bay, FL
01.2010 - 01.2011
Education
High School Degree -
Key West Community College (now The College of the Florida Keys)
FLSkills
- Customer Service
- Passenger Assistance
- Complaint Resolution
- Conflict Resolution
- Check-In & Boarding Processes
- Processing Orders
- Merchandise Transactions
- Safety & Security Compliance
- Pre-Flight Safety Checks
- Demonstrating Emergency Procedures
- Enforcing FARs & Company Policies
- Maintaining Safety
- Emergency Response & First Aid
- Sales & Revenue Generation
- Communication & Interpersonal Skills
- Teamwork & Collaboration
- Operational & Administrative Skills
- Adaptability & Flexibility
- Customer service
- Strong work ethic
- Attention to detail
- First aid
Accomplishments
- Mentored newly hired flight attendants in customer service and safety techniques, improving overall service quality.
- Took on additional crew responsibilities when other flight attendants were overwhelmed, which provided valuable on-the-job training in different roles.
Certification
Federal Aviation Administration (FAA) – CPR Certified
Languages
Fluent in Spanish
Timeline
FLIGHT ATTENDANT
Spirit Airlines, Inc.
12.2015 - 05.2026
CUSTOMER SERVICE AGENT
Western Beef Supermarket
01.2013 - 01.2015
CUSTOMER SERVICE REPRESENTATIVE
S&R Forklift
01.2010 - 01.2011
High School Degree -
Key West Community College (now The College of the Florida Keys)
Section name
- Global Mindset
- Professional Appearance & Communication
- Safety-First Mentality
- Reliable & Flexible