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Associate Principal Engineer

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I am a U.S. Army Veteran with over 14 years of leadership experience including time as a staff level Noncommissioned Officer and 5 years in claims management. I have served as the Platoon Sergeant for the Joint Air Defense Operation Center in Washington DC. I am currently serving our members as a manager in our Express Property Claims Department. In 2019 I separated from the Florida Army National Guard where I was serving as the Headquarters Platoon Sergeant for A-Battery 3/265th Air Defense Artillery Battalion. After my contract came to an end with the Army National Guard, I focused more of my time on serving our members by taking on more responsibility here at USAA. I have 10 years of claims experience with USAA in both Auto and Property Claims. I have spent the last 5 years leading teams in both Property Express and Non-Injury Auto. These 2 departments, historically speaking, have been responsible for handling FNOL’s for the Claims Organization. I have led several projects since joining our property leadership team 2 years ago. I am extremely familiar with our call auditing tools and call center applications such as NICE, Engage, Gridspace, and CARS. I am currently leading a Pilot Team in Property Express as my team was selected to be the first team to engage in the new operating model for Associate Property Adjusters. I am currenlty mentoring new managers in Property Express and our new Contact Center.

Dynamic leader with extensive experience at Peabody Properties, excelling in financial analysis and quality assurance. Proven track record of enhancing operational efficiency and achieving compliance across diverse portfolios. Adept at staff training and fostering strong client relations, driving significant improvements in property performance and resident satisfaction.

Business Administration and Marketing graduate with 6+ years of experience coordinating documentation, contracts, financial records, scheduling, and client communications across property management, construction, and retail operations. Experienced in managing project files, coordinating with vendors, clients, and financial institutions, maintaining accurate documentation, and improving operational systems. Highly organized with strong Microsoft Excel, spreadsheet, and administrative skills, and a proven ability to manage multiple priorities in fast-paced environments.

Results-driven leader with 15+ years of consulting and enterprise delivery experience across multiple industries, including Software, Retail, Automotive, Hardware, Insurance, and E-commerce. Proven track record of leading cross-functional teams and delivering complex transformation initiatives in fast-paced, global environments.
Experienced in driving PMO excellence, large-scale delivery, AI and data transformation, and governance frameworks, enabling organizations to improve decision-making, optimize operations, and accelerate digital adoption. Brings strong expertise in AI governance, data strategy, cloud transformation, and modern platform implementations, helping enterprises navigate emerging technologies responsibly and at scale.
Recognized as a hands-on leader who builds high-performing teams, aligns business and technology stakeholders, and consistently delivers measurable business outcomes. Passionate about leveraging industry trends such as Generative AI, automation, data-driven operating models, and digital transformation to create sustainable competitive advantage.

Roberto Quiñones

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Property Manager – Portfolio Operations

Co-Founder & Producer

Production Intern

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Bachelor of Arts - Theatre Arts

Midsummer in Oxford Program -

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Property Manager – Portfolio Operations

Co-Founder & Producer

Production Intern

Bachelor of Arts - Theatre Arts

Midsummer in Oxford Program -

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