Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Roberto Ramirez Rico

Grapevine

Summary

Dedicated server with proven skills in cash handling, menu knowledge, and order processing. Committed to delivering exceptional guest experiences and maintaining efficient dining operations.

Overview

3
3
years of professional experience

Work History

Server

Great Wolf Lodge Grapevine
Grapevine
2026.02 - Current
  • Delivered exceptional customer service to enhance guest satisfaction.
  • Collaborated with kitchen staff to ensure prompt food and beverage delivery, enhancing overall guest experience.
  • Assisted guests with menu selections and dietary preferences.
  • Managed table turnover during peak hours, optimizing service flow and minimizing wait times.
  • Resolved guest complaints swiftly, ensuring satisfaction and fostering a welcoming atmosphere.
  • Took orders from customers accurately and in a timely manner.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Handled money transactions accurately while following company procedures for handling cash payments.

Restaurant Busser

Great Wolf Lodge Grapevine
Grapevine
2025.03 - Current
  • Cleaned and reset tables promptly for incoming guests.
  • Delivered food and beverages to support timely service for guests.
  • Maintained cleanliness of dining area throughout service shifts.
  • Removed used dishes and utensils to support kitchen operations.
  • Worked with team members to maintain seamless service during busy shifts.
  • Set up dining areas for special events and large parties.
  • Monitored supply levels and reported needs to management.
  • Engaged with guests to create a welcoming atmosphere and improve overall satisfaction.

Cashier

Fire Bawks Hot Chicken
Grapevine
2023.07 - 2024.07
  • Handled cash, credit, and mobile payments, ensuring secure and accurate transactions to maintain customer trust.
  • Operated cash register accurately, processing various payment methods to streamline customer checkout.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Processed customer transactions accurately and efficiently at a popular chicken restaurant.
  • Assisted customers with menu selections and provided detailed answers to food inquiries, enhancing overall dining experience.
  • Maintained cleanliness and organization of the cashier area during busy service periods.

Education

High School Diploma -

Collegiate Academy At Tarrant County College
828 W Harwood Rd, North Richland Hills, TX 76180
2026-05

Associate of Arts -

Tarrant County College
828 W Harwood Rd, Hurst, TX 76054
2026-05

Skills

  • Liquor, wine, and food service
  • Food safety procedures
  • Menu knowledge
  • Order processing
  • Cash handling
  • Time management
  • Team collaboration
  • Customer service

Languages

Spanish
Professional
English
Professional

Timeline

Server

Great Wolf Lodge Grapevine
2026.02 - Current

Restaurant Busser

Great Wolf Lodge Grapevine
2025.03 - Current

Cashier

Fire Bawks Hot Chicken
2023.07 - 2024.07

High School Diploma -

Collegiate Academy At Tarrant County College

Associate of Arts -

Tarrant County College
Roberto Ramirez Rico