Roberto Ramon
Laredo,Texas
Summary
Energetic individual dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually beneficial resolutions.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Patient Care Advocate
AIRCare Health
Laredo, TX
08.2023 - Current
- Maintained confidentiality of patient data and condition to safeguard health information.
- Developed rapport to create safe and trusting environment for care.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted disabled clients to support independence and well-being.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Tracked customer service cases and updated service software with customer information.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Processed customer service orders promptly to increase customer satisfaction.
- Increased efficiency and team productivity by promoting operational best practices.
Package Handler
Fed Ex Ground
Laredo, TX
06.2019 - 01.2021
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Used hand-held scanners and physical logs to accurately track item movements.
- Followed verbal and written instructions to properly move and ship products.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Assembled, sealed, and loaded packages into correct trucks.
- Followed safety regulations to maintain safe work environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Proved successful working within tight deadlines and a fast-paced environment.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
Education
Bachelor of Science - Psychology
Texas A&M International University
Laredo, TX 08.2016 - 05.2020
Skills
Patient education
Accomplishments
- Telephone Service - Professionally processed 200+ calls per day, providing information and service to ensure customer satisfaction.
- Developed improved tracking and assessment system to increase patient care standards.
- Improved departmental collaboration by opening up communication channels and increasing transparency.
Timeline
Patient Care Advocate
AIRCare Health
08.2023 - Current
Package Handler
Fed Ex Ground
06.2019 - 01.2021
Bachelor of Science - Psychology
Texas A&M International University
08.2016 - 05.2020
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