ROBERTO REYNA
Normangee,TX
Overview
15
15
years of professional experience
Work History
Delivery Driver
Fed Ex Ground
07.2023 - 09.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
Cooking Assistant
Whatabuger
07.2013 - 11.2017
- Washed preparation utensils, tools and machinery by hand or industrial dishwasher.
- Verified freshness of food and ingredients by checking for quality, keeping track of old and new items and rotating stock.
- Prepared food for service based on daily specials and chef's needs.
- Grilled and deep fried various foods from meats to potatoes.
- Monitored work areas, serving lines and eating areas to verify safe food preparation and service environment.
- Developed variety of menu items to cater to customers with food allergies and diet restrictions.
- Kept detailed records of food and supply inventory, ordering more or alerting chefs of deficiencies.
Restaurant Food Server
Applebee's Grill + Bar
07.2013 - 03.2014
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Provided exceptional service to high volume of daily customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Cleaned tables and chairs to prepare dining area for next customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Addressed complaints to kitchen staff and served replacement items.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Cashier
7-eleven
02.2010 - 11.2012
- Trained new team members in cash register operation, stock procedures and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Answered customer questions and provided store information.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Verified customer age requirement for alcohol or tobacco purchases.
Education
Some College (No Degree) - Business Administration And Management
Central Texas College
Killeen, TXSkills
- Customer Service
- Grammar
- Active Listening
- High-Energy Attitude
- Promotional Support
- Critical Thinking
- In-Store Support
- Coordination
- Dining Customer Service
- Conflict Resolution
- Safe Food Handling
- Service Prioritization
- Food Presentation
- Relationship Building
Education and Training
other
Timeline
Delivery Driver
Fed Ex Ground
07.2023 - 09.2024
Cooking Assistant
Whatabuger
07.2013 - 11.2017
Restaurant Food Server
Applebee's Grill + Bar
07.2013 - 03.2014
Cashier
7-eleven
02.2010 - 11.2012
Some College (No Degree) - Business Administration And Management
Central Texas College
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