Roberto Robles
Silver Spring,MD
Summary
Dynamic professional with extensive experience in training and mentoring at UtiliQuest LLC. Proven ability to enhance employee engagement and drive sales growth through effective coaching techniques. Skilled in utilizing learning management systems and fostering teamwork, ensuring high performance and customer satisfaction in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Field Trainer/ Supervisor
UtiliQuest LLC
Manassas, VA
05.2023 - Current
- Oversee Hiring process along other supervisors.
- Train new employees on procedures, protocol and safety for 5 weeks then oversee final assessments.
- Temporary supervisor for Fairfax city area when supervisor is away managing 10-12 employees.
- Troubleshooting and moving tickets on company proprietary software to set up employee area loads.
- Conducted assessments to evaluate trainee progress and provide constructive feedback for improvement.
- Managing workload for a team of 13 in assigned area
Crew Member/ Section Leader
Trader Joe's
Bethesda, MD
05.2022 - 06.2023
- Trained new crew members on operational procedures and safety protocols to ensure compliance and efficiency.
- Collaborated with team members to maintain a clean, organized store environment aligned with company standards.
- Resolved customer complaints effectively resulting in a positive customer experience.
- Operated register in an timely and effective manner to deal with high volumes of customers.
- Ordered, maintained and rotated inventory for beverage, meat, and dairy sections.
Sales Representative/Cell Phone Technician
Sprint
Rockville, MD
06.2018 - 03.2020
- Develop and sustain relationships with members of the community.
- Reached quotas of 30 devices per month
- Weekly inventory on high ticket items.
- Oversee training on sales floor and actively support new employees in their first weeks of employment.
- Troubleshooting software and hardware problems for customers.
- Developed and maintained strong customer relationships to drive sales growth.
Manager
Retro Fitness Of Kensington
Kensington, MD
05.2015 - 05.2019
- Presented and promoted products being sold by the franchise.
- Reached out to customer leads through email and cold calling.
- Managed enrollments , gym cancellations, and overdue payments through ABC Fitness software.
- Oversaw daily operations to enhance member experience and facility efficiency.
Education
No Degree - Business
Mount Saint Mary's University
Emmitsburg, MDHigh School Diploma -
Fishburne Military School
Waynesboro, VA05-2014
Skills
- Mentoring
- Sales training
- Training delivery
- Coaching techniques
- Learning management systems
- Employee engagement
- Critical thinking
- Teamwork and collaboration
- Customer service
- Flexible and adaptable
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Field Trainer/ Supervisor
UtiliQuest LLC
05.2023 - Current
Crew Member/ Section Leader
Trader Joe's
05.2022 - 06.2023
Sales Representative/Cell Phone Technician
Sprint
06.2018 - 03.2020
Manager
Retro Fitness Of Kensington
05.2015 - 05.2019
No Degree - Business
Mount Saint Mary's University
High School Diploma -
Fishburne Military School