Roberto Roman

Facilitated communication between kitchen staff and customers to guarantee accurate order entry and timely service.

Achieved certification for role of Designated Trainer to expedite onboarding process.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
• Enhanced customer satisfaction by providing exceptional service and maintaining a clean dining environment.
• Built long-lasting relationships with residents.
• Contributed to a positive work atmosphere by fostering teamwork among colleagues while also demonstrating initiative when needed.
• Maintained up-to-date knowledge of menu offerings, including ingredients, preparation methods, allergens, and dietary restrictions for clear communication with guests.

Enhanced proficiency in verifying and amending compensation details for team members situated west of the Mississippi.