Summary
Work History
Skills
Timeline
Generic

Roberto Santillan

Durant,OK

Summary

At Xanterra Parks & Resorts At Yellowstone, I spearheaded room inspection initiatives, enhancing inspection accuracy and reducing guest complaints through meticulous adherence to cleanliness and safety standards. My leadership in training staff on best practices and providing feedback improved productivity. Expert in housekeeping knowledge and team supervision, I excel in fostering teamwork and maintaining high-quality guest experiences.

Work History

Room Inspector

Xanterra Parks & Resorts At Yellowstone
Yellowstone National Park County (historical), MT
05.2024 - 10.2024
  • Collaborated with various team members to meet guests' requests.
  • Supported teamwork among housekeeping staff by assisting with cleaning tasks as needed during busy periods or staffing shortages.
  • Assisted in reducing guest complaints by diligently inspecting rooms for maintenance, housekeeping, and safety issues.
  • Maintained hotel cleanliness standards by conducting regular room inspections and addressing any issues promptly.
  • Trained new employees on proper room inspection procedures and hotel policies, resulting in improved inspection accuracy.
  • Increased employee productivity by providing constructive feedback on individual performance during routine evaluations.
  • Inspected guest rooms for compliance with cleanliness standards.
  • Trained housekeeping staff on cleaning protocols.

Skills

  • Housekeeping knowledge
  • Health and Safety Regulations
  • Team Supervision
  • Training staff
  • Performing room inspections
  • Customer Service
  • Cleaning and sanitation
  • Training and mentoring
  • Task assignment
  • Task Delegation
  • Problem-Solving
  • Teamwork and Collaboration
  • Time Management
  • Attention to Detail
  • Multitasking
  • Clear Communication
  • Organizational Skills

Timeline

Room Inspector

Xanterra Parks & Resorts At Yellowstone
05.2024 - 10.2024
Roberto Santillan