Stephanie Pearcy
Bastrop,TX
Summary
Results-driven management professional with several years of experience in operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies.
Overview
11
11
years of professional experience
Work History
Operations Manager
Transactly
07.2019 - 06.2024
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Coordinated with other departments, including sales, marketing, finance, and human resources. To ensure efficient operations.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Customer Support Manager
Frames Direct
Austin, TX
02.2015 - 06.2019
- Trained new customer support staff members on proper use of software, systems, and customer service protocols.
- Resolved customer inquiries and complaints in a timely manner.
- Developed customer service policies and procedures.
- Conducted regular meetings with team members to discuss progress and areas for improvement.
- Created reports detailing customer support performance metrics such as response times, resolution rates, and customer feedback scores.
Sales Supervisor
360 Home Connect
Austin, Texas
03.2013 - 01.2015
- Conducted weekly performance reviews with the sales team to ensure goals were being met.
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Developed and implemented sales strategies to increase customer base.
- Created monthly reports on regional sales performance and presented to upper management.
- Planned and coordinated staff training sessions for new and existing employees.
Education
Associate of Arts - Information Technology
University of Phoenix
Tempe, AZ05-2006
Skills
- Customer Relations
- Training and coaching
- Organizational Management
- Performance reporting
- Business Development
- Customer Relationship Management (CRM)
- Management
- Process Improvement
Timeline
Operations Manager
Transactly
07.2019 - 06.2024
Customer Support Manager
Frames Direct
02.2015 - 06.2019
Sales Supervisor
360 Home Connect
03.2013 - 01.2015
Associate of Arts - Information Technology
University of Phoenix
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