Robert W. Kohman
Minnetrista,MINNESOTA
Summary
Results-oriented Sales Floor Associate possessing in-depth understanding of sales principles and customer service practices. Proficient in technical and computer based communication mediums. Well-versed in monitoring multiple responsibilities and expectations. Self-motivated individual with strong desire to succeed and meet goals while building key relationships with clients and associates.
Overview
5
5
years of professional experience
Work History
Sales Floor Representative
Mills Fleet Farm
Baxter, MINNESOTA
06.2021 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Worked with receiving and pricing to coordinate sales promotions and carry out corporate strategies
Front End Operations Specialist
Mills Fleet Farm
Baxter, MINNESOTA
03.2021 - Current
- contributed to the developed growth strategies for a network of over 40 stores through the promotion and sale of the fleet reward card
- Set and updated daily cashier and maintenance schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Completed daily cash audits to ensure frequent accountability
Customer Service Specialist
Shopko Stores
St. Cloud , MINNESOTA
01.2019 - 06.2022
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Described product highlights and benefits to help guide purchasing decisions.
- Carried out opening and closing functions to meet operational needs underpinning strong customer service.
Education
Bachelor of Science - Marketing
St. Cloud State University
St. Cloud, MINNESOTA05.2023
Pre-Business General Education - Marketing
Iowa State University
Ames, IA01.2018
High School Diploma -
University of Minnesota - Twin Cities
Minneapolis, MN05.2017
Skills
- Strong Interpersonal Communication Skills
- Exceptional Work-Ethic
- Attention to Detail
- Team Player Attitude
- Capable in Microsoft Applications
- Excellent Computer and Technical skills
Languages
Spanish
Limited Working
Timeline
Sales Floor Representative
Mills Fleet Farm
06.2021 - Current
Front End Operations Specialist
Mills Fleet Farm
03.2021 - Current
Customer Service Specialist
Shopko Stores
01.2019 - 06.2022
Bachelor of Science - Marketing
St. Cloud State University
Pre-Business General Education - Marketing
Iowa State University
High School Diploma -
University of Minnesota - Twin Cities
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