Robin Ashe
Dunedin,FL
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
21
21
years of professional experience
Work History
Shift Lead
Walgreens
Dunedin, FL, FL
02.2018 - Current
- Promoted service excellence throughout retail transactions to foster customer loyalty and satisfaction.
- Engaged customers while solving issues and providing solutions with fast and accurate transaction processing.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Assisted store manager with operations game plan and company initiatives implementation.
- Trained employees on additional job positions to maintain coverage of roles.
- Upheld company standards and compliance requirements for operations.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Maintains accurate inventory counts; maintains the accuracy of on-hand quantities including, but not limited to, basic departments, stockroom, and overstock location
- Scanned shelves and product cases for expired stock to discard outdated items.
- Assist with ensuring the Outdate program is followed with team members.
- Checked online orders for quality and completeness.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Maintained store appearance.
- Communicated and coordinated planogram execution with store management.
- Displayed appropriate signage for products and sales promotions.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Assisted pharmacist and technicians in pharmacy when needed
Shift Manager
CVS Pharmacy
Clearwater, FL
09.2010 - 02.2018
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Cross-trained in every store role to maximize operational knowledge.
- Trained new employees on company policies, procedures, techniques and customer service standards.
- Managed restocking, cleaning and organizing of customer-facing and back-end areas.
- Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
- Counted out cash drawers at end of each shift and logged profits into computer system.
- Managed cash positions and made bank deposits.
- Printed labels and tags for for-sale merchandise.
- Communicated and coordinated planogram execution with store management.
- Scanned shelves and product cases for expired stock to discard outdated items.
Photo Lab Supervisor
CVS Pharmacy
Sarasota, FL
08.2003 - 09.2010
- Handled scheduling for store shifts to achieve adequate staffing.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Identified needs of customers promptly and efficiently.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Mixed chemical baths for photo development.
- Received and processed face-to-face and online orders for photo prints and specialty items.
Education
Associate in Arts Degree
State College of Florida
Venice, FL09.2006
High School Diploma -
Jobs Etc
Venice,FL08.2006
Skills
- Staff development
- Experience in leadership
- Customer service
- Inventory replenishment
- Vendor relations
- Store planning and display design
- Merchandise restock
- Trend monitoring
Timeline
Shift Lead
Walgreens
02.2018 - Current
Shift Manager
CVS Pharmacy
09.2010 - 02.2018
Photo Lab Supervisor
CVS Pharmacy
08.2003 - 09.2010
Associate in Arts Degree
State College of Florida
High School Diploma -
Jobs Etc
Similar Profiles
AJ BirchAJ Birch
Pharmacy Technician at WalgreensPharmacy Technician at Walgreens
Michael BenoitMichael Benoit
Cashier at WalgreensCashier at Walgreens
Abigail BradenAbigail Braden
Store Manager at WalgreensStore Manager at Walgreens
Joseph MarkarianJoseph Markarian
Emerging Store Manager at WalgreensEmerging Store Manager at Walgreens
Angela ScrogginsAngela Scroggins
General Manager at Modwash DunedinGeneral Manager at Modwash Dunedin